Keller Williams City Life Realty

Bunch of scammers! they obviously have not done their homework. They wanted to rent us a place at 166 beacon ave in JC . Only 4 days to move in we found out we can't move in because there place has no certificate of occupancy. We already paid the checks and signed the lease however we couldn't get our place and out old lease is over . Although owner knew they can't rent his place they we went ahead and deposited the checks to get our money! These guys are scammers or deal with scammers! be careful!

I had a very negative experience working with this company. When we viewed the apartment that we ended up signing a two year lease for, we were told by the realtor, an employee of this company, that storage in the basement was included in the rent of the apartment. We signed the lease, moved in and utilized the storage space in the basement. Come to find out that storage was in fact not included and we could not use it. This created a huge problem for us, as the apartment itself didn't have enough storage for my husband, myself and our son.

We have ended up having to pay for an outside storage space, which is an additional expense we did not plan on and a logistical pain as well. In addition to that, the realtor was supposed to pass along some information to the landlord which he did not do, which caused additional problems for us.

When we contacted Keller Williams City Life about this situation, nothing was done. The realtor lied and said he never even brought up the storage area, but I happened upon it and asked about it and he told me I would need to contact the landlord about it. A complete lie! Perhaps when he told me that storage was included it was an honest mistake, but when asked about it he knowingly lied and the company didn't seem to care much about it, event when I pointed out some of the holes in his story.

There were some other things the realtor lied about when we were working with him. He showed us an apartment that was across the street from one of the housing projects in town, but told us we didn't need to worry about safety, as the housing projects were 5 blocks away. We have lived in town for a long time so we knew this was not true, but it certainly could have worked on an unsuspecting client. My impression is that he will say anything to close a deal and doesn't care about the impact that it will have on his clients long into the future.

I would not recommend dealing with this company at all. I certainly won't be working with them ever again.

I worked with Andrew Sanderson, hence this review concerns my experience with him. I believe Keller Williams has a reputable name in real estate and should have a system to have a better quality control for its services. I hope you find the review helpful and I am happy to talk further about my experience if needed.
The bottom line: One of the most frustrating experiences me and my wife ever had with a realtor. I would definitely avoid working with Andrew in the future. Serious problems in communication, transparency and responsiveness. I even question his work ethics.
Short version of the experience: After weeks of follow up from our side and unresponsive communication from Andrew, we finally arranged a viewing in a property we were very interested in buying, only to find out - not even from Andrew but from an assistant of his - that the property was already under contract as of weeks ago.. Not to mention that we called about this property on the very first day it was posted online and heard no indication of another offer, let alone under-contract status, until we went for the viewing and specifically asked if there are any other offers.
You can imagine the disappointment, the lost time on unsuccessful communication attempts from our side and missed appointments on the specific date of viewing due to a last minute rescheduling.
To be honest, before I called Andrew for the property, as a newly wed couple, we looked at his reviews in different platforms and were really looking forward to work with him, but the whole process made us feel really unvalued and even cheated as his clients.
A realtor might not have enough time or the property might not be a priority for him/her but a responsible, professional and competent realtor keeps an open communication channel to explain the situation, give clear visibility to the process and transparently explains the current status of the property. This has been my experience with all realtors I?ve worked with except Andrew.
I would suggest anyone to deal with an alternative realtor.
P.S. I must indicate that the receptionists at KW Hoboken were kind and helpful but I never could talk with a manager when I couldn't receive any response from Andrew. I think Keller Williams is a strong and trusted brand name in real estate and I believe there should be a clearer process for them to avoid/deal with situations like these.