Karen Dias-Martin, MD at SMG

Loved her. Easy to talk to. Made me feel freat!!!

Dr. Dias-Martin is wonderful. Takes the time to actually sit down next to you and consult. She will discuss your options even going so far as to draw a chart of graph of what's going on with your body or how a procedure is done. Staff is friendly. I've never had to wait but wouldn't mind because she takes her time with every patient.

I've been going to Dr. Dias-Martin for over 8 years and I have had a number of issues with this place.

First, the staff is almost always insensitive. Over the years, there have been a number of times when I've needed to call the office to speak to the doctor, ask about a medicine that was prescribed, or some other issue. From the receptionists to the nurses, they are curt and unpleasant when they get on the phone. They act just short of outright rude and I ALWAYS hang up the phone feeling guilty for calling, guilty that I've inconvenienced them somehow. I have NEVER experienced this feeling calling any other doctor's office.

Second, I have received bad advice from the nurse on a few things. One time I was nauseous from an antiobiotic that the doctor prescribed, so I needed to be prescription something else. I had two options: a pill or a shot. The shot was more expensive as I would have to pay out of pocket, but the nurse advised me to purchase it because it would be a one time administration of medicine. After I purchased the shot, I went to the office to have it administered by the nurse, she then informed me that I would need to pay $20 more for a shot fee. What? She never informed me of this fee when she advised me to purchase the shot. I would have had to pay over $50 for this shot, except that I was so angry that I demanded to speak to the doctor. Instead of getting the doctor, however, the nurse just gave me they shot for free. I think she knew it was her fault and didn't want to get in trouble.

Another time, I lost a packet of birth control pills. I called the office to ask for a sample pack because I would have had to pay $150 out of pocket for another pack at the RiteAid. The nurse (a different one) said she would put one aside for me and I told her I wouldn't be able to pick it up right away because of work. Two weeks later I called on a day I had off to make sure the sample pack was still there and not only did they have no idea what I was talking about, they said they had no more sample packs. All gone. What?? They had thrown them all away and so I had to go a month without birth control pills until my insurance sent out the new pack.

Finally, I have an ongoing personal issue that I've been dealing with for years. The doctor knows about it and how it has seriously affected my marriage with my husband. However, every time I go for my annual, she NEVER asks me about it. I am the one who ends up bringing it up to her, mostly because it doesn't go away. I feel like if a patient has a serious problem, she should at least ask about it. Nope, never does.

I just their office this morning because I need to ask the doctor about the timing of my pills. I left a message for her to call me, but two hours have gone by with no response. I called again a few minutes ago and explained that because we have a blizzard coming this afternoon, I just want to check in since I am concerned the doctor would forget to call and go home for the day. The receptionist literally scoffed at me and said curtly (as usual), "Well, she's seeing non-stop patients. We'll be here until 5." I wanted to tell her that she didn't need to be rude, but I just hung up on her before I said anything.

At this point, I feel like I need a different doctor, one that asks me about my ongoing issues, one who makes me feel like she knows what's up with my history, and has a staff that is more courteous and welcoming.

Dr. Dias-Martin is awesome! I'm very picky with my obgyn and She was as personable and honest as I would want a doctor to be. The results took longer than expected over a week but i would definitely refer her to ALL of my closest friends and family!