Johnny Rockets

Great Fries!
Service so poor, at least the waitress took too much time to take the order and it seems like she was serving all tables by herself because she just keep passing both ways but never asked if we were ok or needed anything else. But she did suddenly decided when to bring the check, I assume that our time was over.

Had lunch here on Wednesday, Dec. 30th, and I have to admit I have never been at a restaurant where all the staff seemed to enjoy working. They were so courteous and helpful to each other and even though it was extremely busy, they were cheerful to the customers. Had wanted to mentioned it to the manager but he was busy and I had to catch a van.

When I sat down to the bar area took 10 mins to even get menus, when the order was taken no drinks were given even after telling the manager.. Been sitting since 2:00 still waiting for our food.. Love the food but just customer service and time is not on their side. Needs better kitchen system. 10/24/2015

This place is horrible, its dirty and the workers act like they don't even want to work. A couple of days ago I went and everything was bad. My server was rude and the manger was even ruder. I don't remember there names but my sever was a female with blond colored braids and the manger was a short Hispanic like. I will NEVER come back here not even if I'm starving and there the only ones open !

This location, in the Jersey Gardens Mall in Elizabeth NJ served what was less than a McDonald's 1/4 pounder on an Original Burger menu choice. Dried out patty, had to be frozen. Very small burger and roll.

The Chicken sandwich my wife ordered was so small as well, but at least it tasted fresh. I am shocked at the drop in quality and size of these sandwiches.

I remember eating at Johnny Rockets on cruise ships and in other locations where I thought the hamburgers were made fresh and juicy. The only good thing we had was the fresh cut french fries. If you ordered a side of fries it was $2.99, the waitress never told us for $2 you could get all the fires you wanted if you purchased a sandwich. We were able to correct the order and told her in the future to let people know this.

I would only go back and buy the fries, nothing else. It is a shame this franchise has fallen these past years to become even worse, if that is possible than McDonald's. I understand the cost of operation in a large mall like this has to be huge, but if you cut your quality and quantity on your food items you will not get any repeat customers and of course poor ratings on the internet.

Smarten up or you will go the way of McDonald's who is struggling for the past few years and at least attempting to get healthier choices in their menu's.