Rate and write a Review for Jo-Ann Fabrics and Crafts
Reviews to Jo-Ann Fabrics and Crafts
There is a line at the register of 10 plus people, and only 2 people on staff, so only one on the register.
And the register lady keeps answering the phone.
I'll get my crafts from Michaels or Hobby Lobby.
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The prices they have on fabric compared to other places blows my mind, I love this store!
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Best prices for a local craft store. Always helpful and friendly.
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Kind of the place I have to go to now that Rag Shop closed its stores. It's a decent place for fabrics, but the service could really be better. Most employees act like they barely acknowledge your presence. There's also a confusing arrangement where there's another vendor doing business inside the store. Heaven forbid if you should be unaware of this bizarre arrangement and take something from that vendor to the register. I did that once and was snappishly told that I had to go pay that vendor. Maybe they should move that vendor to the corner of the store and set up better partitions? Because it was just confusing with that vendor's embroidery threads set up right where the rest of the stores' threads are.
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I made my last visit to this store. In the past I have found the staff rude and not very helpful, but this last incident put me over the fence. I was looking for a very specific fabric, and called ahead to make sure they had it. I had to repeat the description several times and finally the girl said she checked with someone else and they did indeed have it. So I drive 1/2 hour out of my way and lo and behold...no fabric, and no one on the staff fessed up to the phone call. One manager checked online and couldn't find it in any store, the other manager just snapped at me and walked away. Never again.
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