Jaguar Great Neck

Outstanding. This was nothing like a normal dealer experience. Paul was great and got me the lease I was looking for (actually a much better one than I was looking for ) . I highly recommend them

My wife and I went looking for a replacement for her MB C300 which was finishing the lease. Met with "Jagman" who was very patient and spent a lot of time with us. We finally found the car we wanted and he was most helpful with negotiating our lease and arranging for a test drive.
The total experience was smooth and Jagman called many times to make sure we were happy.
I would highly recommend this dealership for its professional salesman and beautiful automobiles.

I have had three separate incidents where the service was either incomplete or just bad at this dealership. I own a business myself and I certainly understand that things happen so I am trying to provide a realistic review.
The first time for my 2013 XF I had to be towed in was the very first day that I took possession of the car. Radiator leak. They towed the car in and proceeded to scratch up the entire front fender with a service person's belt buckle. Brand new car towed and back in for body work on the first day. Somehow I was unable to get a JD EDWARDS initial owner survey so that I could express my initial dismay with this "luxury vehicle". Dealer told me they had nothing to do with it and could not help me. Funny how that survey with a problem was somehow unavailable to me.
The next time I had a problem I went in for regular service and afterward, every time I took a right turn there was the sound of scraping which was not there when I brought it in. Turns out they had incorrectly replaced some sort of plastic cover which was hitting the wheel on right turns.
My last experience, second time towed for mechanical breakdown of this supposed luxury car at 35,000 miles, occurred as the "battery not charging warning comes on and the car immediately dies on the road" . The car gets towed in, two days later I get it back, drive approximately 100 yards and the exact same problem it was towed in for occurs again. I turn around and drop it off again,(my loaner was still warm), and leave the car again. This time they fix the real problem and replace the defective alternator.Obviously no one checked the car out after doing whatever they did the first time. The second time they kept it overnight to "be sure" it did not happen again.
Their best service effort was the 30,000 mile service where nothing was really wrong in the first place. Even with that they changed my brand new windshield wiper blades which I just had them replace the previous month with their dealership. I just shook my head and paid the $75.00 for the two blades without comment.
Having said all this I must give the dealership credit for outstanding communication and followup and towing service and loaner availability. Those people and their service advisors are first class. The followup is great by customer service.
The problem is that I don't expect to have to keep having these types of issues as a part of the service when things do go wrong. I have had Mercedes and Lexus and Infinity and Corvette and Genesis as my five most recent leases and have never had these types of problems with the cars or the service departments if I even had to deal with them at all during the three year leases. Somebody at the dealership who will remain nameless suggested that it might just be "bad luck" and that I should look at the 2016's. Based on my first experience with the "new Jaguar" I doubt if that is ever going to happen again. I have 8 more months left on my three year lease... hopefully this "luxury class car" will make it and I can be spared any further problems.

I had an amazing experience with a salesman Jagman .To whoever wrote a previous review , there must have been something wrong or insecure with you as a buyer , so shame on you for writing nonexistence . Jagman was extremely attentive , very professional and knowledged about all of his vehicles. Before walking into this dealership i have been to others and service I received from Jagman is exceptional and superb . His positive energy is equivalent to the mark of the vehicle, the real deal Jaguar man ! I have never met a punctual individual such as him .
When he said he would call , he did . When he said he would e mail , he did . You can call him day or night , the man is there . You dont find that kind of car sales man like Jagman these days .

The service at Jaquar of Great Neck is exceptional. The service people from the receptionist,
service advisers and the people who handle the car do everything possible to assist you.
You get service on a day that works for you and a loaner car available to make your day go smoothly.
They are top professionals and they work is done right the first time.