Jack Daniels Volkswagen

OVER PRICED DEALS AND HORRIBLE CUSTOMER SERVICE!!
I went to Jack Daniels Volkswagen about a week and a half ago. At first i was treated nicely and thought i was getting a good deal so i left a deposit and was ready to pick up my lease in 2 days. I called another VW dealer to check if i was getting a good deal turns out i was not. the other dealer was able to lease the same car for $40 dollars less a month and a much smaller down payment along with more mileage. Now they are giving me a very hard time about getting my deposit back. I call everyday and some one tells me they will take care of it, but no one ever follows up.

Just leased my second car with the Jack Daniels dealership and had such a great experience once again! Les in sales had already helped me previously over the phone to pick the car that had all the features that I had been looking for so when I walked into sign the papers it was a breeze. When I went into the finance department it took no longer than 20 minutes to sign the paperwork and receive my car. The sales and financial team were super helpful in answering all my questions and not to mention friendly! I recommend this dealership for all your Volkswagen needs.

Go to Trend Volkswagen in Rockaway - trust me!! I called JD to discuss my situation and see if they could accommodate before going to the showroom on January 14. After disclosing my credit score and exactly what I was looking to do (get out of my current car and lease a Jetta 2016), Angel, the sales manager, said to come in and he wouldn't waste my time. Well, after three and a half hours haggling with their salespeople I walked out of the finance office when the terms that we originally agreed upon - completely changed.

Trend Volkswagen is giving me more for my trade in - and lower monthly car payments on a shorter leasing agreement (no money down!!!). It's a shame I gave the disrespectful people at JD more than three hours of my time - but I'm so happy I walked. Trend is giving me the deal I deserve, and they have gained a very happy lifelong customer. FYI - they always come in with better rates and terms than JD.

Get it together, Jack Daniels VW. Stop taking your customers for a ride. With all of the bad press VW has had in recent months, dealerships like yours are only doing more damage to the brand. Maybe you should focus on earning bragging rights about your customer service and business ethics - as opposed to your glorified coffee maker - which, based on my experience, is the only worthwhile reason to visit the JD showroom.

Dear Doug Bucci and Team,

I wanted to write and tell you how much I enjoyed the buying experience with you and your team last night at Jack Daniels Motors. I couldn’t be happier!!! After leaving the parking lot to go home, I remember feeling quite different than I normally do after car shipping (this is my third VW car). I felt good! I felt like I was dealing with a sales team that knew their cards, a team that I could go back and trust.
Thank you Doug Bucci ! The customer service you provide was excellent, you were so patient with both Teo and I. I will definitely be buying my new car (in three years  ) from you again and I will not hesitate to recommend you to my friends and family or anyone else looking to buy a car and feel comfortable in that decision.

Thank you JD VW! I didn't know buying a car could be this easy, especially as a female!( Super intimidating!) I feel confident with my purchase and know I was really taken care of. I haven't ever come across such a friendly, non hassling dealership. Usually I feel so overwhelmed and leave confused. Not here. What a different, positive, and worry free experience! Not to mention, they know there stuff here... Doug was my salesman and Greg King Jr. was especially helpful to me with assisting that everything went smoothly. As a happy customer, I certainly would recommend Jack Daniels Volkswagen!