Hylan Dental Arts

Five Star Horrific!
If I had the power to padlock this place to help prevent others from what I went through, I would after two months of aggravation due to their neglect of service. Went there to have cleaning and x-rays done, after the examination it was determine that dental work needed to be done and was told to call back in two weeks to see if work would be approved by our insurance company.. Within 2 months we have learned that they NEVER submitted any claims to our insurance company, as to which a claim submitted to the insurance would normally be determined within 3 business days as told by our insurance company. They tried to get us to pay out of pocket to get the work done while awaiting approval and reimbursement from the insurance. Later one we have learned from our dental insurance company that they are no longer in their network therefore they would make the money and loose it all! Prevent yourself from being a victim of these lies and scams by always checking your dental providers status with your dental insurance company!!!!!
Shame on Hylan Dental Arts for their unprofessional neglect and attempt to scam a patient!! I hope they loose their licenses to practice dental work!

If I could give this place negative stars I would. How they are still in business is a mystery.

Made an appointment on ZocDoc and was called about an hour later to be informed that they would be closed on that day. If you plan on being closed it should state that on a major website where patients can make appoints for YOUR business. Anyway.

Went in for my scheduled appointment and wait 2 hours to see the doctor. The dental assistant, who was wearing open toe shoes by the way, gave me the roughest cleaning I've ever had. I've never had to spit so much blood out of my mouth during a cleaning before in my life. Then after my cleaning I waited another hour in the chair while the staff had lunch. After waiting the doctor came and took a look at my x-ray and told me practically all of the teeth on the bottom row needed fillings. That is when I got up and left. What the doctor failed to see on my x-rays was that I had a gum infection that the dentist I saw a month later picked up.

This dentist office is EXTREMELY disorganized and chaotic. First time I went in, I spend 5 hours in there. 1.5 hrs in the waiting room and 3.5 in the chair. Waiting for xrays, waiting for doctor, numerous dental nurses walking in, none of them have any idea of what is going on. It was a crazy experience. I was in pain and needed a tooth extraction, so I was in no position to walk away. Now it's been more than a month I'm still waiting for the office to get back to me about some cosmetic dental work that is desperately needed. Dr. Yelena cares about quantity of patients, not about quality care and that is a shame. Enough said, I'm moving on to another dentist.

The management at this facility is very very poor. They ask 5 to 6 people to come at the same time. So be ready to spend at least 2 hours at the office just waiting...

If you want to take the copy of your X rays somewhere else they will charge you $50 for it, for smth. that your insurance company has already paid.

The front desk is absolutely unapologetic. They will fight with a customer no matter what. They will blame you for their fault.

The Doctor was rude. Upon completion of the procedure she refused to answer any of my questions.

The place itself leaves much to be desired.

Horrible there is no professionalism at all they are acting like im getting service for free which im not i paid over 400$ for a cosmetic flipper and have been waiting for it a week and no phone call when i call the man didnt even have the courtesy to speak to me completely shrugged me off the one assistant was rude and acted like i was bothering her when i asked a simple dental question completely rude and inconsiderate do not go here