Hotel Luxe

The Room was clean but the bed was semi dirty! It had little hairs on it other than that it was pretty good

I don't always write a review - but when I do it's because I am really impressed or I am terribly disappointed. In this case I am disappointed mostly because I wasn't even given an opportunity to be impressed.

The day of my reservation I got an email from the third party (not from the hotel directly) that says:

"Hotel Luxe NY has been in touch with us today regarding your reservation
Unfortunately Hotel Luxe NY won’t be able to honour this
reservation and accommodate you on the dates of your planned stay. We
sincerely apologise for any inconvenience this may cause."

I've read that this actually happened to someone else who had written a review, only they found out when they'd gotten to the hotel I believe.

It's worth mentioning that I had called the hotel a day before to CONFIRM my reservation, and the desk attendant CONFIRMED verbally and said that I was "all set". The concept of a "reservation" did not hold at this hotel, and my travel plans are now significantly impacted by this.

I was also not given any explanation as to why my reservation cannot be honored after it was confirmed. It's Halloween weekend so I'm sure there are a lot of people coming into NY willing to pay high prices for rooms originally going for lower prices - just saying.

Good luck and I hope you found my experience useful.

It was ok, nice place for the price. More noisy than i would of liked. The decor was nice.

I enjoyed my stay at the Hotel Luxe. Great customer service and very clean environment. I felt very comfortable staying there. I looking forward in the future to visit Hotel Luxe again. Thank you for such great service.

Recently stayed at this hotel because I was in town for a family function. We were told we got the last room. Our room was 102 which is in the very front of the hotel. So you will hear all the traffic as well as the train that is directly in front of the hotel. It did not bother me because I'm a city girl anyway. Others probably won't like all the noise. The parking lot in the back of the building is VERY small and VERY tight spaces, so hopefully you will have a very small car like I did, to be able to fit with no problem. The free breakfast consists of bagels, doughnuts, cereal, coffee,OJ, & milk. Nothing great but whatever. I like eating at local diners anyway. Our room was just ok. There is no iron in the room but there is an ironing board. We did not receive housekeeping service daily (weird) but I only needed the trash to be emptied and a new washcloth. When I asked for one on Sunday (I checked in Friday) I was told that they only had one left (wow & ewww). The lamps were damaged and the throw pillow had a huge tear. The pillows for sleeping are small and square, not rectangle, so don't expect much. The bed was ok, but the bedding is thin & cheap. Just don't expect too much as far as luxury is concerned. The name is deceiving, however, I did like the location & the staff was nice.