Hoboken Tech Solutions

In an age where nearly all tech support is outsourced, Jeff Cohen's HTC is a true gem--a real neighborhood shop where you're treated like a friend every time you walk in. I brought my first computer problem to Jeff more than four years ago and I've been going back ever since--broken motherboard, crashed hard drive (Jeff helped me recover ALL of my data including pictures), and every type of crazy virus (he wouldn't quit until the virus was GONE). His prices beat the leading big box store and he won't charge you for the diagnosis. The shop is located conveniently in the center of Hoboken. He services both Macs and PCs and can also handle large network jobs as well as laptops. He also carries printer ink at competitive prices.

This has been my go-to shop for years - since they were around the corner and now in the current spot. It's hard to see a negative review - all due respect but the writer of it might have the wrong spot or something else must be wrong. This shop is honest, always busy, they don't bury you in geek-speak and they go the extra mile to make things right. I've brought a mac that needed a new keyboard and a pc that needed a virus cleanup. Both jobs were inexpensive, thorough and timely. It's nice having a trustworthy tech - just like a good car mechanic. Peace of mind and trust go a long way :)

Best experience I've ever had in repairing anything! I had a computer with a failing hard drive - it made a squeaking sound and the computer wouldn't start right. I panicked, but the computer people did not. They removed my drive, used some special recovery software and were able to get all my stuff back. I watched the recovery run for about two minutes - it took 30 hours because the condition of the drive. I priced data recovery specialists before coming here. Prices ranged from $350 just to look at it up to $1500!!!! My charge from the Hoboken shop? $200 which included a brand new drive with all my files on it. I really could not be happier and learned my lesson - BACKUP! Highly recommended this shop to all my friends, and now to you :)

Go elsewhere!

I went to get my iPhone screen replaced, something that should be a quick and easy. I was charged $85 for this which is ridiculously overpriced. I've never heard anyone charge above $50. I also had to wait overnightt for it, when this is usually a job that can be done overnight. He told me to come back at noon, and when I came back he said it wasn't ready yet. I didn't get an email until about two pm.

That's not the worst part though. Within a week, my screen started going bad. The screen became unresponsive to touch. It wasn't glued down properly and the LED started shining through the crack. The screen started going red wherever pressure was appled. Eventually, the red would spread until entire screen was sucha deep red it looked black. Of course it was completely unusable.

I went back and showed him the issue. I asked for a refund, and he told me that was "impossible." He said it was probably my fault because I was putting the phone in my pocket, which makes no sense because I have it in a case.He said he would fix it again, free of charge. He told me to come back at noon the next day -- it wasn't ready until after 6pm!

Again, within a week the screen was acting up again with similar issues. I went back and again he refused to give me a refund. I brought it to apple instead and they fixed my screen within fifteen minutes of seeing me. It has been over a week, and my phone is in great condition. Clearly the issue was this place and not my phone!