Hilton Garden Inn New York/Tribeca

So far a very good experience. No actual complains; complementary WiFi, working air conditioning, good room service. The pillows are too soft and the mattress is a bit too firm. The pillow I slept on is stained with sweat all over but at least there is a clean pillowcase over it. Overall a good experience otherwise.

I live a few blocks from here and my parents stay here everytime they're in town to visit.

It's a Garden Inn, so nothing is too fancy, and I don't think they've ever had a room with a view, but it's normally reasonably priced and the staff is always terrific. They always say hello and goodbye when you're passing through the lobby, they resolve issues quickly and err on the side of making sure that you're happy, and after 4 or 5 stays over the last 2 years, we've just always commented on what a great job they do.

The breakfast is hit and miss... Food is decent but it comes and goes. There are moments of plenty and then dry spells. They recently started charging extra for the omelets in the complimentary breakfast (if you're Hilton Gold) and this isn't advertised anywhere or mentioned until the end of your meal with an "oh by the way..." which I found quite shady. Luckily, when we spoke to the front desk about it they said just to charge them to the room and they took care of it.

Friendly, polite staff. Good rooms. Professional atmosphere. Excellent location.

Great location with easy access to the subway. Prices are much better than other areas of town so If you don't mind a little subway ride, it's a good deal. The staff was amazingly helpful and the downstairs restaurant is convenient and really high quality food. Easy walking distance to things like the Whitney.

Hilton's hotels are remarkably consistent. Each brand has their own little perks and differences, but the general experience always seems to be the same. Friendly staff, clean rooms, comfortable accommodations. This hotel is unique in having nice LED light bulbs instead of the harsh compact fluorescents most Hilton hotels have. Also, this garden inn has some sort of non-powered adjustable mattress. I like a firm bed, so I doesn't bother me, but this beds adjustment goes from firm on it's softest setting to granite on its firmest. Some guests may find that rather uncomfortable. I also have the same complaint about this hotel as I do about every hotel I've ever stayed at - houskeeping: please don't touch my toiletries, specifically my toothbrush. Otherwise, reasonable rates for NYC, and a decent clean hotel.