Hertz Rent A Car

Made the reservation 2 days in advanced, my car was right there waiting for me, I was driving not even 5 minutes since I arrived to the Hertz office in midtown manhattan. Car was clean and in perfect conditions and returning it took me less than 5 minutes as well.

Very happy with the service

HORRIBLEEEE!! customer should not be treated this way ever!!MR.JOEL THOMAS who claim to be a manager DO NOT ABUSE PEOPLE TO FEEL MORE POWERFUL IN A POSITION AND SEEK SOLUTIONS THAT IS WHAT YOU SUPPOSED TO DO... -DO YOUR JOB!!! .
On june 20th 2016-21st june we rented a vehicle at your 55st bet 6th ave and 7th ave. office . We were courteously attended
by Miss Sonide who explained that car had to be returned by 1200 p.m (due to the rate we had booked only allowed 2 hours.).or rate would change to more expensive one.
On june 21st at 1150 a.m.we arrived at location (TO RETURN RENTED VEHICLE) car rcvd. by Miss Tamara who informed us
that because we were supposed to return car to jfk (ny) we would have to pay higher rate penalty.
I requested to speak to office mgr. Mr.Joel Thomas( WHO HAD AN ATTITUDE , WHY ARE YOU COMING TO ME....??) informed him that in the past rentals I had out of this office I was told either return places would suffice.He then proceeded to inform me that I had 4 hours due to my platinum card and my return would be at 2pm,
when I informed him that Miss Sonide had expressly said I had to return car by 1200p.m (because of the rate we had-only allowed 2hours.). he then changed to 1600pm which I found rather confusing info., because then I would have return the car with ample time to jfk(hertz)-since I concluded my business early in n.y.
When I asked him that the info. provided me was rather confusing he did not want to hear this, and copped a very insulting attitude-behavior,take the car to jfk or $120.00 some dollars would go to a.x. card-rather then continue this senseless conversation, he asked to bring car back up- from 1 minute to next decided to cancel car , close contract and said conversation over, leave the premises or I will call security or police- this is what did it for me(by the way he informed the 2/3 employees
,i asked him for the name of the lady which rented the car for us on the 20th june he said he was on vacation he did not know who she was, did not provide a closing invoice bill(refused),when Miss Sonide showed up she wanted to know what was going on and I QUOTED her explanation to me day before, she agreed on the 1200pm(very confusing information) conversation we had-this man did not want to hear anything, my way or the highway. He was changing the story by the minute. He never returned the car to me taking from me the opportunity to return the card to the other location
today 07/06/16 we still waiting for answers from hertz!!

Had a wonderful experience June 12. Arrived around 7:30am on a Sunday. Nobody waiting for cars. Was in and out less then 2 minutes. Sonide was very helpful and quick.

Rented a Doge Caravan. Perfect, clean shape. Less then 4500 miles.

Returned Sunday around 7pm. Again very simple. Gave Sonide the mileage reading and done in one minute. All in all very easy and happy with this rental.

East place to rent from and service is usually very good. I rent at least 12-13 times a year from this location and there are a couple of people that are very customer centric. Most others are doing their job which is a good thing. The car was great and everything I was promised by Hertz. Thank you Hertz for making my life easy in Manhattan. I will be renting another one tonight at the same location.