Hermès

Horrible service. There were no other customers except me in the store and when I ask for help with an item, the person tells me she will be right with me. Waited 10 minutes, and didn't look like she will be with me any time soon so I just left. There are other stores I can get my Hermes.

Very pleasant experience-the staff and management were extremely helpful...and of course the items are beautiful.

Nothing can be compare to the service at Hermes in Madison Avenue in New York City. This Long Island location seems to be anything else but not Hermes!

Horrible management and service !!!!
My son got a $200 Hermes tie for his graduation from dental school.
I brought the tie a month later with all original store tickets and the original box to EXCHAGE for an equal valued tie. The manager refused to do the equal exchange because I DIDN'T HAVE the gift receipt in there. The owner came up and inform me that she own the store and have over $10.000.000 worth of merchandise in the store and will not exchage it for me because of their store policy! I must present the gift receipt. The tie with all the original attachments was not enough !!! I didn't ask for refund, I didn't ask for store credit, I just wanted to exchange the tie for an equal value tie.
I find them very rude and very unprofessional !!!!