Herbert S. Smith, D.M.D., P.C.

Follow up from the previous story below:

In regards to previous incidence below, Dr. Smith personally called, explained and apologized for mishaps. I very much appreciate his honesty and open mind in talking this through, and informing me with further useful information.

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They are bunch of liers, not telling me about what proportion of final charge would be covered, and would perform expensive treatments (not covered by insurance) without asking, and just charge.

I know this is also partially due to how insurance works in america as well (and it sucks very bad), but the practice was never transparent with what charges and treatments are involved with each treatment either.

I am a kiwi from NZ, where dentals are NOT covered as usual medical treatments, and they are expensive down there too. But the dentists there always had the minimal honesty to tell me what are the costs before the treatments and what treatments would be performed.

These guys would never tell me.

I am not going there again.

We saw Dr. Smith for my 2 year old's cavity problem. I felt horrible about her teeth, and was extremely nervous that the visit would be painful for the both of us. We were pleasantly surprised, and I can say that it was one of the few times where I left a doctor's office feeling better than when I went in. Dr. Smith's staff were extremely nice and professional, and Dr. Smith himself has such a patient demeanor and light touch that he made the visit much, much easier than I had anticipated. He was non-judgemental, thorough, and never rushed or made us feel that our appointment was just another office visit to plow through. I couldn't give a higher recommendation for a pediatric dentist.