Horrible experience!! I went to re-do my highlights and instead I got just the top in an ugly yellow color. After the first wash the color was terrible, yellow with orange roots!! the texture extremely dry, and since he did just the top, when I'd pull my hair up it looked ridiculous!! Black on the sides and yellow just on top!!! When I went to get it fix, the guy was rude before he finally agreed to do something about it. He postponed our first appointment and for the second one I waited almost 45min, when I asked when I was next, they said Alberto left and wasn't answering his phone!!!
I had to open a CC dispute and go to another salon to get it fix. They had to work around with what I had because it wasn't good for my hair to have everything re do just days apart.
I lost money and time at Hair Guild "Spa" Salon... From a spa doesn't have anything!! Customer service is the worst, since the first time I went it felt like a very unprofessional place (old-looking, not hair steamer, he even had me handing out the foil to assist him while doing my hair!!! That's not the customer's job!!)
It'd take me months before I recover my hair, not to mention the work-hours I missed for attending appts. I do not recommend this place at all! Save headaches and go somewhere else instead
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