Hackensack Roofing Co Inc

Anyone with experience using "Hackensack Roofing Company"?
I need some help as I paid them a big down payment, they tried fixing but did more damage than repair!

I'll have to be honest and say our roof is tile so it is a more challenging but when I met Stephen Garino for an estimate he quoted me for many thousands of dollars and was full of confidence that they will fix it in no time.

They have been about 7 times in my house over a span of 3 months!! and still couldn't fix the leaks, actually the leaks are even worst than before they start working on it (more leaks than before they touched the roof!).

Trying to reach them to come back to fix it again is worthless as the most you can get to is a secretary or a voice messaging system. Emails are answered after 3 weeks if at all!

Anyone with the same experience as mine?

At this point I only want my hefty down payment back so I can bring a more qualified company.
Suggestions?

They did a full roofing job in 2004. By 2014 our roof started leaking. Called them 5 times and left messages that we needed them to come by and check the roof. No one returned the calls. Finally used another roofer - one I trust - to replace the side of the roof that was leaking. They found that Hackensack had done a shoddy job in the first place - only ran one chalk line so by the time they reached the top of the roof the shingles weren't overlapping properly and after a little weathering easily could have started leaking. Also, their crews are slobs. When they do a roof they just push the old shingles and nails off the side of the roof onto your bushes. We were picking up old shingles and nails for years.

I have a flat roof and I one company look at my roof and they told me that I didn't need a new roof. They said the roof itself was fine, but the main issue was that the water was pooling because it didn't have enough places to drain to. I had made the call to Hackensack Roofing already and they came by to give me an estimate and after surveying my roof, they said my roof NEEDED TO BE REPLACED at a cost of $12,000! They were totally going to take me and I wouldn't have known any different! I had my roof issue solved for $2,000! You can't trust anyone!

Horrible customer service. Only good thing is that they answer the phone. Everytime I was either told someone would call me back or even go out and give me a proposal. Never got a call or a proposal and I am talking commercial roofs. They must have enough business that they dont need any more.
Fields Property Management, Clifton

Rude and unprofessional. Following Hurricane Sandy, with a 4 x 6 " hole in my roof, he came by and upon seeing another roofer offering an estimate, he called me on my cell at work and told me he would not write an estimate. I explained that I was getting 3 estimates and planned to use one and he hung up on me.