Guitar Center

Has okay inventory but for the most part customer service is poor. If you say you're just looking, most of the guys ignore you even when you have a question. Go to route 4 Gtc, at least they have a good selection and employees.

The salesman that helped me with my purchase was nice and helpful, but they are very pushy trying to sell their warranties. When I declined the offer for the warranty, the manager that was standing right there decided to step in and say that I really should get it because the brand of keyboard I was getting - a Williams - never last more than a year. Not really the smartest thing to say about your merchandise, but I let it go. The keyboard was a floor model and didn't come with a box. The sales rep let me know that I had 30 days to return everything and after a few weeks I decided that I did want to return the keyboard since I wasn't using it as much as I had hoped. I called the store to double check that it was okay for me to return the keyboard even though it didn't come with a box - he put me on hold to find out, and then confirmed that it wasn't an issue.

A few weeks later when I went in to return my keyboard, the same manager that was there when I bought it helped me. When I told him I was returning the keyboard, he immediately asked where the box was. I told him that it didn't come with a box, it was a floor model that was on clearance. He rudely asked who sold it to me and I said I didn't know, but I had the receipt so maybe it was on there. He started doing something on the computer and said this wasn't right. I let him know that I called to double check if it was okay to return it without a box and was told it wasn't an issue, and he asked me who I spoke to. I told him I didn't remember the person's name. He said, "Well I'm the manager and I'm here everyday until 5, and you didn't talk to me." Okay, so maybe I called after 5? He had someone come over to look into the situation further and was talking about me like I wasn't even there. "He's saying there wasn't a box when he bought it. Why would we sell it to him without a box?" "He doesn't even have the power supply for it," etc. etc. to which I told him that actually I DO have the power supply with me. I handed it to him and he said "this isn't even the same brand." This is the only keyboard and power supply I've ever owned, and it's what they sold to me.

After a few minutes of him talking to me as if I was lying and trying to swindle them, he had someone else come over who gave him the approval that they could refund my money, so fortunately everything worked out. Regardless, it's pretty clear that they don't have their stuff together and their manager is way too rude to be working in customer service. Definitely not coming back.

I spoke to Danielle the manager, Chris, and Rick? the guitar tech. Everyone was helpful and very nice to me. I got a great deal on a guitar I always wanted. I'll be back!

We go here very frequently and the customer service is amazing. This is truly the best shopping experience I have ever had.

Just picked up a Martin DRS2 from this store, the staff was great, John aka "Red", who worked with me was patient with all my questions(I had many) as well as very knowledgeable. I would recommend this store to anyone. And if you go ask for John, the other guys who were there were also very nice, but I didnt work with them, but I can tell you that John is top-notch.