When we hired GROUNDS KEEPER to be the snow removal contractor for our community at The Woods at Holmdel, Jay assured us that the experience would be easy and trouble-free. He promised to always be prepared, to have a supervisor on site at all times and to make sure the job was done well.
A lot of people make promises, but Jay delivered. I've been on the Board of Directors for my homeowner's association for 15 years and the year that we hired Jay was the first year that we didn't get a single homeowner complaint all season. Considering how much snow and ice we got, that's a tremendous accomplishment. To say he "did the job well" would be an understatement. Making 119 families happy is no small feat.
Jay is also knowledgeable about how to prepare and plan, so we could rely on him for guidance about what to do during a snow event. There's no way to really know what the weather will do – whether it will warm up, cool down, ice over, turn to rain, snow a lot or only a little. But Jay's experience always led us in the best direction for our community. He's able to make good decisions on the fly based on his assessment of any given situation and we've been pleased with the results of following his advice.
Jay and his team proved to be reliable, dependable, thorough and to always do an excellent job. For the first time in 15 years, I spent a winter without dreading the inevitable angry homeowner phone call. I'd recommend the GROUNDS KEEPER team to any property in need of snow removal. You won't find someone more committed to integrity and excellence than Jay.
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