Grimaldi's Coal Brick Oven

For me it is simply the best pizza place and I'm happy that it is in our neighbourhood.

great place to hang an have a good time with friends food was great

We asked for to-go boxes because we needed to be on time for an activity. We were seated at a table. When the pizza arrived we had a few minutes so we tried to eat a slice quickly before we left. Manager asked us "Didn't you order this to go? We have people waiting for these seats". The restaurant was not full, nor busy, nor was there people waiting for our seats. Probably will not be returning. Pizza was ok. Maybe 5/10

The reviews regarding poor service relate to the NYC locations. If you have time, come to one of the two Hoboken locations! The pizza is delicious and the service is friendly!! The only reason I am not giving it five stars is because they are on the pricey side for pizza.

I visited Grimaldi's (under the bridge) last night to get take out. After spending an hour looking for parking I was finally able to get out of the car and into the restaurant. The line outside the place was two blocks long and I remember feeling grateful that I could simply order takeout. Anyway, I digress, I walk in to the restaurant and was greeted by a someone snide, somewhat indifferent, wiry, brown haired check out girl. She was counting money and appeared to be totally uninterested in my visit. As I approached her she begins the interaction with "Yes" to which i reply "I'd like to order take out" then she asks "did you wait on the line outside?" I explained that I had not. I asked, to confirm, if waiting on that line was necessary even for take out. She of course said "yeah you gotta wait on the line".
This seem to be just just a little ridiculous. If someone is getting take out why would Grimaldi's make them wait on a line with people who are hoping to get a table? Needless to say I did not wait. I have been coming to Gramildi's for years and have found it to be an enjoyable experience 90% of the time. But they seem to be trying to find ways to make the customer unhappy. The customer service is horrible and the lines are reminiscent of amusement parks. I will not return to Grimaldis. I am sure they have lost a lot of business because of this. But i am doubly sure that they are satisfied with the tourist dollars they generate and hardly care about the folks that have made them who they are (Brooklynites).