Golden Krust Caribbean Bakery and Grill

I ordered a large Rice & Peas with Oxtail, upon opening the meal at home I found the Rice was hard and dried up, I couldn't eat it. I called the store and was told to bring the food back to the store, I took it back and was offered a small portion of the same rice & Peas to compensate for my inconvenience, I refused it and left the original meal also. Because I didn't intend to get into an unnecessary brawl & argument for a bowl of Rice & Peas.

They're very RUDE AND UNPROFESSIONAL .

I've been eating the patties here for years and over time their quality has declined. You order mild you get spicy patties, you order spicy it's mild. Then, if they give you what you asked for, the patty is either overdone or there's hardly any meat in it. I think I've had enough of this location - won't come back! I agree as well that the customer service isn't the best. The cashiers appear as if they dislike their job. They don't say hello, don't smile - its distasteful really. Hope they improve!

Overpriced and rude. Owner needs to treat is employees better so it can a chain effect to the customers

EXTREMELY HORRIBLE CUSTOMER SERVICE! I was dissatisfied with one of the beef patties ( I took one bite of) that I purchased from this establishment, so I went back in to see if I could get a different one. It was very crunchy and had a morsel amount of meat inside. The woman at the counter who I later found out was the manager told me they do not except eaten food. Since she told me I could not return the patty, I just left the patty on the counter and proceeding to leave empty-handed. I wasn't upset, I actually didn't say a word just basically took the lost. I will just keep a mental note in my mind to never order that again. BUT WAIT........... The "MANAGER" threw the beef patty at me as I was walking out. As a manager of an establishment, how could you throw a food item at a customer?
I went on to get my other beef patties that werent touched and walked back into the golden krust to return them. I wasn't acknowledged AT ALL. No one wanted to help me. People need to realize when dealing with customers... without customer service you have nothing. If you have a Dirty Attitude, your establishment will appear dirty. Clean Up your Act!