GameStop

Greeted at the door
Directed exactly to severe I needed to be
And had a nice little chat with this little hot tamale
Best game stop experience
Going back just to see her
And because videogames

Friendliest staff of gamestop workers I've ever met and have been the most informative

I spend a bit of time here. It's a great stop to pick up the smaller items while in the city. I personally prefer to not carry larger electronics around.

Friwndly staff but Went in with an email saying my game was worth $25 and all they xould offer me was 22 store credit and $17cash for mt game. Dissapointed they did not guve me what i was told i was foing tk get.

The new sales rep (Sharon, as per my receipt) doesn't know what's she's doing. She has an attitude problem, as well as an ego one. If you're new and you don't know what you're doing, show some humility. Don't pretend to know things and push wrong information to your customers. Consult senior reps, or the manager if need be. Don't tap away on the computer after every question and push out false info.

Manager, if you're reading this: If this sales rep doesn't change, she will cost GameStop WAY more than the wages you're paying her. The marginal cost of maintaining a customer is way cheaper than the marginal cost of adding a new customer. Even with Amazon's free same-day delivery, I made the split-second decision to purchase the PS4 in-store at the GameStop, my first console purchase at a GameStop. I should've just waited 3 or 4 hours and done Amazon same-day instead. Here's my story:

After spending half an hour in-store deciding which two games I'd like to grab with my new PS4 I am just about to purchase, I walk over to her to make a payment. This is what the conversation goes like:

Rep: Hi, how can I help you?
Me: Hey, what PS4 bundles do you have? I'm looking for the Uncharted or the Last of Us bundles.
Rep: (checks on computer) Well, there's the new CoD and Star Wars bundles, but they're not out yet.
Me: What about Uncharted and the Last of Us?
Rep: (checks on computer) Looks like they'll be released on November 3rd.
Me: Um, can you tell me which ones you have in-store, then?
Rep: (checks on computer) We only have the vanilla PS4, without a bundled game. Does that work?
Me: No, I'm good. I'll come back.

I walk to the door and check on the GameStop website again. I'm almost certain I read somewhere Uncharted was released weeks ago. And yup, I'm right. It says October 11th, 2015 on the GameStop website. I walk back and show it to the sales rep.

Rep: Well, even if it's released officially, sometimes we're not allowed to release consoles before a certain date which is a few weeks after release. Sorry.

I walk out of the GameStop. Cool beans. I'll just get it later then. But then in a moment of quick thinking, I got on the website again, and pushed an Uncharted PS4 hold order for this GameStop branch. Sure enough, within 5 minutes, I get an email confirming that my hold is available for pickup in-store. Huh? I now proceed to call them and verbally get the confirmation that it's available for pickup.

I walk back in and tell the same rep I have an order on-hold. Again, she checks on the computer and walks to the on-hold games section. She's looking for a while and comes back.

Rep: Are you sure it went through? What game was it?
Me: Yes... It was Uncharted.

At that moment the senior sales rep chimes in and speaks to the rep that I've been working with: 'He's the on-hold PS4, Uncharted.' Finally!

Me: I thought you told me you guys didn't have this till next month.
Rep: Oh, no. We had a huge delivery. Maybe 40 boxes or so of these came through.

Right...

The sales rep proceeds to pick it up from out back and then brings it over. She's now trying to push the serial number from the PS4 into her computer. I'm standing there for 7 minutes during this when she finally turns to the senior rep:

Rep: The serial number isn't going through.
Senior rep: That's not the serial number.

Senior rep proceeds to rotate the box and point at the actual serial number. My rep plugs in the number and it works. I pick up two games, I make the payment, pick up the PS4 and my games, and head home.

Now, the icing on the cake. Today, a day after I've already bought the PS4, I go back to my receipt as I clear out my wallet. Hover down to the 'Playstation' line item and read in bold:
"CUSTOMER DECLINED WARRANTY COVERAGE."

Yeah, sure I did. I'm glad she made the decision on my behalf to decline the warranty. Seriously, what a vindictive idiot.