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Reviews to FLOOR TOWN
The attention -- the knowledge -- the followup: factors which make this place unique and factors which make Floortown stand way above the rest! It is the place to go for your flooring needs.
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Once again, another great Floor Town experience! We have been faithful Floor Town customers--as were my parents--for over 30 years. We have been gradually replacing carpeting with wood flooring and our bedroom was the last room to go. The quality of materials is a given, it's the installation that is critical, so we were happy that Dario once again was doing our installation. He (and his assistants) had done a marvelous job in our hallway and other rooms and this was no exception. Showed up on time, meticulous detail, even fixed the squeaking bedroom floor. Cleaned up at the end of the first day, even though the job wasn't yet finished. And I knew from prior jobs I could trust Dario so I didn't have to hang around the house for two days until the job was done. Thank you, Floor Town
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A terrific experience from start to finish. Exceptional customer service from this privately owned flooring company. The staff are all knowledgeable, patient and responsive. Dave and his team carpeted our Sun Room and refinished our hardwood floors on the first floor of our home. We came in on time and on budget! My wife and I couldn't be happier and Floor Town is the only flooring solutions provider I will use in the future.
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There is a huge quality difference between the big box stores and the folks at Floor Town. Don't buy just on the lowest price and my experience with Floor Town is a perfect example. I got a good price and real expert professionals that know the product and installed it to my specifications. Everyone that sees my dining room raves about the floor. This is a quality company with quality products and they don't settle for anything short of making the customer happy.
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We were recommended to FloorTown by my parents who had nothing but good things to say about them. When we took our first look in the store, we felt at ease dealing with Dave (who we later found out was the owner). He was very patient with us as we were not quite sure what kind of flooring we wanted. We were changing from carpet and we were concerned that there were some underlying issues with the sub floor. Dave recommended for him to come out and look at the floor and then had the head installer come out also. After we came to a decision on the type of flooring we wanted (with the recommendations from Dave), they were there within 2 weeks and finished the job in 2 days. And even with a couple unexpected house hiccups (we have only owned the house for 1 year and are still finding quirky things the old homeowners did), the install team came up with a solution very quickly to make sure everything could be completed within the 2 days. Everyone from the sales team to the install team was very professional and accommodating. We couldn’t be more pleased with the way the floors came out. I would highly recommend them for any job, large or small.
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