Rate and write a Review for Firestone Complete Auto Care
Reviews to Firestone Complete Auto Care
Have life time alignment in my 2 cars I went to do 1 of them to 3 firestone shops and they fail to do it I took it to the dealer they did it in 1 hour, feel bad for the money I paid for the life time alignment,
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Nothing... Replaced all my tires and my TPMS light came on after I left. They made me go there 3 times in order to fix the issue. They need to put little more effort in troubleshooting issues and not just rest the computer. Finally the issue was fixed by replacing the tire sensor.
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The techs did an awesome job with tires, brake adjustment (for the back), new brakes, brake discs (for the front), wheel alignment and oil change in just 1h and 45mins, but the guy on the phone did definitely try to upsell me things I just had done to my car. Make sure you know where your car is in maintenance and you should be fine. Overall, very friendly and patient bunch.
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This is my go-to place for car maintenance. The people are friendly and abide by the laws of common courtesy, which in my opinion, is rare indeed.
Don't mind the other reviewers. The staff will recommend repairs to you; they don't FORCE you to get them done. If a mechanic sees something might go wrong, wouldn't you want them to let you know ahead of time? You have the option to say no and take it somewhere else. Whats the big deal?
I have had mechanics put the wrong coolant type on receipts and deny they made a mistake. I have had dealer mechanics charge me $1200 for rotors and take one full week to put them in. Those places deserve two stars, not this place.
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Anytime I have a problem the people at Firestone always do what they need to make it right. However, it seems like I have a problem more times than I don't. Once the wrong part was ordered and I needed to wait longer. Another time I had my brakes worked on and within a week needed to get them fixed again.
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