Firestone Complete Auto Care

bought tires online, and they put them on for a good price. They told me my brakes were bad ( every shop does..lol) and i went and sure enough they were already screwin up the rotors. Te gave me a GREAT price on breaks, Topped off fluids etc...It did take a long time, but why should it matter? I live in my car...I went to noches de colombia for a nice lunch.....

I ordered tires online stopped by this shop, got a good price and so far the installation seems fine.

They don't even deserve one star. It took me 4 hours to get tire rotation. I dropped my suv off at 12:00pm and they told me that it will be done by 2:00pm. I came back at 2:30pm. Guess what they didn't even touch my car yet. Lazy stuff.

Almost lost a tire while driving because my bolts weren't tightened enough. Had it not been for the weird noises and the lady who warned me about my tire, I could've gotten into a bad accident.

There's no way to give this any less than one star!

If you want an honest opinion/statement about your vehicle or tires, NEVER go here. We should not have wasted our time after reading everyone's previous reviews...

My girlfriend and I took our car here after we discovered we had a flat tire. Being that it was a spare tire we just changed recently, we thought we would have them check both tires (the original one was flat also). We truly believed that it was just a nail or piece of glass. Both tires were fully functional for at least 24 hours after filling them up with air, so the leaks had to be extremely small.

Our initial estimation was approximately 70 dollars when the shop manager explained that it would be 32 dollars per tire to fix.
We went to an amazing Italian restaurant across the street and waited...for 45 minutes they did not touch the car. At 530 pm (they close at 6 on Saturday's) they took the car back. We got a call at 540 saying "the tires are unfixable" (Is that English?).

The man said we would need two brand new tires and with labor and tax the price would come out to be about $270. We immediately figured we were being ripped off. I said to fill the spare up with air, put it on and we'll go somewhere else.

When we went over to get the car, the one man said it was dangerous to drive being that there is sidewall damage. This was the reason for the other tire as well. Fortunately we were not charged- there is your one star!

We drove to a little tire shop we had seen in passing on Tonelle avenue. It's called "Good Deal Tires". They saved us so much money!! When we pulled up, they immediately took the tire off- and DID NOT see any sidewall damage, but a little tiny nail in the tread...

And we were going to get tires at Firestone? Yeah right. He put a plug in, filled it up with air, and checked the other tires. They charged 10 dollars for the plug. We also got a brand new tire to have as a back up just in case- only cost us 50 dollars! That's a total of 60 dollars for so much more than what Firestone originally offered us! We gave the man a 10 dollar tip and our total was 70 dollars.

The total time spent there? 15 minutes. It took Firestone almost an hour to see that our tires were "unfixable" and they were wrong.

Thank God we found "Good Deal Tires". They saved us! We will never step foot into this Firestone again. It's a shame because we know other Firestone Tire shops that are really high quality and provide excellent service. Just not this one. Save your money and your time.