Firestone Complete Auto Care

Extremely professional, easy to work with and quick service. They are honest and hardworking, always giving me an accurate price and time. After years of going to random shops it's a pleasure to find a group that will get the job done affordably and quickly.

Took my company vehicle for a tire rotation and was also charged for an oil changed that was not even due yet nor I had requested to be performed. Thankfully I did not personally pay for this service, but rather charged to my company car gas car. But I did informed my company about the extra charges. very unprofessional in their part. I probably may have to find another authorized service center that will honor my company vehicle credit card. :(

if I could rate it a zero star I would...absolutely horrible service, very unfriendly, tried to scam me into paying for a bunch of stuff...

From my last visit (which was also my first, and it will be my last), i went in for a an alignment, my car went in the back for like over an hour and they came back out saying that the back was not adjustable...well in fact the back two wheels are a little tricky and they aren't the first place to say that they can't do it, But that isn't because it's not adjustable, it is just that they don't know how. So after they wasted hours of my time, they came out and tried to charge me for items that i never asked for, they said they rotated my tires...facepalm....I never ask for my tires to be rotated at the first place..they tried to scam me by saying how it is done along with doing an alignment...come'on man the customer pays for the customer asks for to be done...they have no right to do anything beyond that on their own and let alone try to charge you for what you never asked for...

This is written months after the incident because I have been so busy with other aspects of life, but yet i so vividly remember this til this day how horrible that experience was. Literally a waste of over 2 hours total, dealing with very dishonest individuals. This is absolutely one of the most unethical business practice i have come across, so much that I'd write this review months after it happened...

PS. for the alignment that they spent hours on then telling me it was not possible. I later went to intrack tires in queens, bunch of professionals there, got my 4 wheels aligned done in less than 30 mins.

good luck!

I hit a pot hole on Kings Highway late last night and my right front tire immediately deflated. They were the Run Flat Bridgestone OEM tires for Toyota. Car only has 4k miles on it. I took it to this location first thing this morning and after calling and making sure they had the tire in stock. They looked at it for free and determined the tire indeed needed to be replaced due to the size of the puncture. Since the tires were so knew, they recommended NOT replacing both front tires (as you usually do). They had it fixed and ready to go within two hours. Very helpful and professional.

I have taken my car in for break pads and what I thought were new rotors. They advertise full break service for 89.99 each side which is a great price for both turns out that the price was only for the pads and to trim down the rotors. I use a mechanic that charges me half that price. I can not complain about the service It is not as terrible as others have posted on here. However I wish I knew that was the cost before hand it would have been good to know. I am giving them 4 stars because they offer lifetime pad and shoe replacement so lets see, once the break pads get worn out if they refuse to replace the pads I will change the review to one star,