FedEx Ship Center

Close and convenient in my part of town. Typical Fedex ruthless efficiency.

Absolutely the worst. Gave me at 45 min window to pick up at a location 30min away which I discovered on my door 15 min before the time. Never said it would be re-delivered. Upon a failed attempt to pick up (they put it back on he truck) they suggested I call and put it on hold which I promptly did.

It was confirmed that they would hold it for me until Thursday but I mentioned I would pick up on Tuesday. When I went to pick it up on Tuesday morning – they had already sent it back. Nobody could help me at the location and the woman just kept saying "I'm at the counter, I don't know". They suggested I call to speak with the manager that was in the back room and when I called the general number they put me on hold for over 20 minutes to try and connect ( after the man who answered the call kept repeatedly saying there's really nothing you can do once they sent it back.)

Over Three hours wasted and no package still.

Totally incompetent. The absolute worst.

I have never had such consistently terrible service from a place of business (and that includes rude waiters, crappy hotels, and even the Post Office!) in my life. I am so angry at the complete lack of care these people have for others and their belongings.

Last year I was supposed to have a dress delivered last minute for a wedding. I stayed home from work just to be there to make sure I didn't miss it. At some point during that day, I checked the tracking code out of curiosity - and they claimed to have made an attempt at delivery! At first I thought my buzzer must be broken, but after a few more experiences I am convinced that they lied and are just too lazy to actually do their jobs. The dress was never delivered, even after I called Customer Service and they assured me a second attempt would be made that day. Instead, they sent the dress back to the sender and I had to scramble to find something to wear to a black tie wedding in less than 24 hours. A nightmare.

Then, just last week, my boyfriend was supposed to get his new iPhone 6S in the mail (woo hoo!), but after a failed first attempt at delivery, this too was sent back to the sender. They didn't even try to deliver it a second time, even though the tracking number said they would. He had to call Verizon and cancel his order.

Then, this week, I was supposed to have a necklace delivered to me from a friend across the country. A first attempt was made while I was at work and - sensing a pattern - I went online to request to have the package held at their location for me to pick up. I figured "just keep the package where it is and I'll come get it - can't mess that up, right?" WRONG. After my tracking number revealed that the package was still "not ready for pickup" 2 days later, I finally called FedEx. Guess what - THEY HAD SENT IT BACK. They even had the gall to claim that they tried to contact me but couldn't. When I spoke to someone at FedEx Customer Service they saw that my phone number was there, so they lied about that too.

WHY EVEN BE IN THIS BUSINESS IF YOU HATE IT SO MUCH? IF YOU DON'T WANT TO DO ANYTHING?

I am infuriated and afraid that I won't ever get my necklace back. Wish me luck. And a piece of advice: Have FedEx packages delivered to your place of work, or better yet, never use FedEx in Brooklyn.

really terrable service, i use fedex groud for pick up, they told me they only do business with fedex express customs, and refuse to help me find my package? so how could i get it? that package is really important for me

After one week from the supposed day of delivery and numerous phone calls to their support, FedEx failed to deliver a package 5 times in a row. Even when there's someone at home, they ddidn't even bother to come up to the door. When was told to leave it in the lobby, they just ignored it. UPS was able to deliver another package during that week without any problems, but it seems that FedEx doesn't seem to be able to do what they are primary function is, which is delivering packages. Epic fail.

Staff at the location is extremely rude.