FDR Hitches - Hawthorne NJ

Great service and prices! Very friendly and helpful!

*** I Wish i could i could negative stars... I live in Hawthorne and I am a big advocate for small business, especially within my own town so I decided to go to FDR Hitches (fka Hawthorne hitch&trailer) plow located on Goffle Rd. Due to my plow not working. I brought my vehicle in 2 days prior to a major snow Storm.

The morning of a snow storm I called to make sure my plow was ready and I was told yes. Once I got there I waited 30 mins in line spoke to the store manager who informed me you are good to go. As I start walking out I am informed by the manager, we made a mistake your plow couldn't be fixed, have no idea what's wrong with it and we have to refund your card for the amount. Now, I proceed to ask them what am I suppose to do because I have multiple properties that need to be plowed. The manager response is I don't know what to tell you. As I am standing there in disbelief that this is really happening on top of their responses, I feel like cursing at them but I control myself. The manager sees how heated I am, so he processed to get the technician now is when this place turns into a circus. The manager asks the technician was his truck done, he responds by saying I think so I don't

remember there are so many trucks here. I thought I just walked into a prank, but he was serious. The technician further tells me he couldn't figure out the problem and 'gave up.' At this point, I am speechless and are you serious, what kind of customer service and business are you running.

This place is not organized or professional in their treatment of customers needless to say I will never go to them, they don't deserve anyone's hard earned dollar.

Very well stocked store for all your trailer and plow needs, with knowledgeable customer serviceman , great customer services , very friendly.