Faucet Works

Inexperienced counter person I experienced .

This is the only place where I go in Westchester. The customer care is better than any other place I have been to in the county.

I recently discovered this gem of a place that has the feel of good old neighborhood hardworking and friendly folks unlike Home Depot's unpersonalized service. Everyone I spoke to in the store was more than helpful and an expert at plumbing. They helped me save money by working around my problem rather then recommending a whole new costly system. I will definitely return to do more business!

I went there a few weeks ago and thought the store to be reasonably priced and had an extensive selection. Not knowing much about plumbing and it's accessories (LOL), they were very friendly and helpful Frank (?), I think he is the owner, was really knowledgeable and patient with me. I didn't feel pressured to purchase anything from him. In the world of corporate America with Lowe's and Home Depot, I think it's refreshing that these "mom and pop" stores still exist and give you personalized care. I would definitely go back there and recommend!!

Never again will I shop at this store. I was told on December 30, 2013 that I can pick up my faucet on December 31st. Being on vacation with my kids for a week this worked out well. I was told they would call me. Well the 31st came and went. No phone call. After the holiday I called on January 2nd. Still no faucet! I waited and waited. I called again Friday, January 3rd…still no faucet. I called again Saturday, January 4th. Guess what??? No faucet. I told the man I wanted to cancel the order as I will now have to go to Home Depot to pick up a faucet. I am a single mother, working a full time job with two young boys at home. . .I need my sink to work! Once I told the man on the phone I wanted to cancel, he then tells me that I would have to call back because the guy who placed the order wasn't there! I then asked for the owner/manager. I was told that was Frank but he was busy. He took my name and number and said Frank would call me back. Well, that was 12 o'clock on 1/4/14. It is now 3:30 on 1/4/14 and still no return phone call. I am beyond disgusted at that lack of customer service with this place. I will never EVER shop there again. I already called my credit card company to alert them. They have the charge flagged and said if the charge goes through they will dispute it. I am angry. That place was quick to tell me I can get my faucet and quick to charge it up.Yet the follow up is horrendous. And we're not talking a special order here. We're talking your basic kitchen faucet. Never again.