Family Discount Furniture 4

This is the best furniture store. My dad bought me a bed set from over there and the delivery people set it up. And they have perfect customer service they treat them will sometimes they laugh with them. But when the deliver the furniture the people that set it up cleans the garbage. And make sure everything is good to go.

worst customer service.

The best furniture

the customer service sucks. I had a dresser and night stand delivered and it look like the items that were once on display. I called to complain and at first they told me to keep the items and they would do an exchanged.. I call back and told them I don't want to keep the items they should be sent back and I would like a new order.( this was all while the driver was still there) No one seem apologetic or concerned... The next day I called back to get an update on my order. I was told someone would reach out to me in 3 days. On that 3rd day when I did not hear from anyone I reached out again. To only find out at this time the product is on back order and I would not receive my dresser for another 2 WEEKS!!!! Highly pissed about this news I requested to cancel the order. I was then told it I could not cancel my order. I would have not ordered the dresser if I knew it was on back order.

The part I am still trying to understand is if the order is on back order and HAS NOT SHIPPED why can't the order be canceled????

I would never recommend this place to anyone and I will be writing the better business bureau about this shady company