Extra Space Storage

Luis Diaz -Store Manager is polite, helpful, pleasant.

He is asset to this company and should be appreciated.

This is the third company to take over this storage unit.

Unfortunately, I am not happy with the new management company, I am paying for a temperature controlled unit which not be tempered controlled and they just increased the prices again.

So I give the Luis 5 stars but Extra Space Storage 1 star

I had two storage units at this place for several moths while I was coordinating my house move. Both Louis and Bob were super helpful, concerned and always pleasant. The facility in very clean and well lit, the hours are convenient. It was a great experience from start to finish.

Although 2 of the 3 Bay doors are still not working, the place is clean and organized. The staff is wonderful, helpful and super friendly.

The staff is friendly and accommodating. Louis is a wonderful resource for any of your needs.

However, the fees are outrageously high and creep up over a very short period of time. I started at $115 3 years ago, almost to the month. Now, I am at $215. Ridiculous rates! No answer when call is placed to District Manager to inquire how rent can go up so much in such a short period of time. Facility has not had any makeovers, the bay doors were shut down for months before repair - nothing would validate a $100 price increase. Nothing, except incredibly poor business practices.

We just signed up for a storage unit this morning. Louis was so helpful, knowledgeable and got us through the paperwork in good time. He knows all of the rules and explained them well! (He also has a great sense of humor...that means he got MY sense of humor!;-))
My husband was surprised at how extremely clean the place is! It was a great experience and I am sure this will work out well for us.