Esplanade Staten Island Llc

My family recently had to stay in this hotel while attending a funeral. My mother-in-law booked the room over the phone and was told she would have 2 queen size beds and a cot & that there would be a continental breakfast provided. She informed the hotel that there would be 5 people in the room and was given a price. Upon arrival there were 2 full size beds and no cot. When my mother-in-law questioned the front desk, they told her she would never have been told q-sized beds because they don't have them and that she would have to pay extra for the cot. Even though she had a confirmation number they told her she had not made this request. They were extremely rude to her (one girl mainly) The next morning they were told they restaurant was closed and the hotel had "no idea why" The hotel then added extra for the cot and "extra ppl in the room." She ended up paying almost 60.00 more then the original quote for a horrible night!!! NEVER AGAIN!