Equinox Sports Club Upper East Side

I play squash here. Some of the best courts (though not the best).

Staff are always friendly

Expansive facility, kids welcome on weekend (my kids loved the climbing wall), great selection of machines, efficient and friendly staff!!

Nice Gym, But for that service at that price... No.

Recently joined the gym and they made such a big deal about waving a $800.00 Initiation Fee! (Like any of us would pay $800 to join a gym) First it was $0 then when I came to sign it was $50. I walked away and got about 10 call backs asking me to use their one week free trial.

Went back 2 weeks later, no 1 week free trial but they did waive the whole $800 this time (wow right?!) and Took $30 dollars of the $180.00+ membership fee. It was a nice place so i assumed $50-60 dollars more a month then the competition would be worth it right?

Well when you pay that much to want to be at least treated with a little respect. But alas, such is not the case! Deviate in any way or need something, you will have plastic smiles spewing out policies with a condescending tone that will make your spouse sound like a shakespeare love play in comparison.

Needless to say I canceled and I had to write a review for if I even spare one of you the hell of using this gym, I will have done you a great service and my good deed for the year! :P

Happy gym hunting!

In the current/upcoming generation customer service is EVERYTHING. This gym has absolutely NO understanding of what it means to value a customer. after paying $180+ per month I would think you get treated with a little common decency, but this gym has no understanding of that. No gym in the world is worth feeling the way you are treated by the staff.