Empire Autos

I was interested in a GLK350 they had online, and with a baby on the way I needed to trade in my bmw coupe. I applied for financing through their website and I did receive a phone call from them. But, I was at work and unable to answer the phone. So during the spare time that I had I had called them back. They told me someone would call me back, no one did. So, I called a second time and again.... They told me they would call me back in 15 min. By the way, during all the phone calls they were very rude, constantly putting me on hold, transferring me, asking me my name a billion times... I was still at work and I do not have time to be on the phone constantly. This is by far the worse customer service ever! And the funny thing is I never even went to their dealership location! It was all over the phone, seeing how sloppy they can be handling phone calls I'm glad I did not do business with them.

Constantly appropriating Queens Boulevard as if they own it, blocking traffic with impunity especially during rush hour. They seem to believe that law enforcement will look the other way. They should be patrolled and ticketed daily to make them stop blicking access to the BQE.

I purchased my 2007 Mercedes Benz GL450 in March 2014 from Empire Autos.. and i started having issues with the vehicle the very next day i got the vehicle. i tried reaching out to the Owner/Salesman (Nati) and he told me he was busy several times.. No Help or call back till this very moment. i had to invest $1900 out of pocket after spending a whopping $23,000 on a mercedes truck.The truck was sold me to me with 3shot airbags, no Extra Tires, no jacks, no bluetooth OEM Adapter, 6CD Changer module was missing. They are horrible and i don't advise anyone to go thru what i went thru. Extremely horrible Service/Sales. Once Again the owner"s name is Nati.. they often change their names to throw people off. don't fall for the Gimmick.

do not purchase any vehicles from empire auto group or they're broker elite auto credit. They advertise on Craigslist with a show contact info phone number and offer you cars at a "discounted price" and offer to fix your credit.
Once you get there they make you pay them 500.00 for nothing. They tell you it's to get wholesale pricing and a better apr but they do not. They take your money and you still get charged 24% and pay more than what it is listed for. They are all scam artists Anna, Stevie, Walter, mike.
Do not waste your time or money at this place. You will thank me ! They do not give you any invoices or paperwork for what you are paying. Make sure you don't sign any paperwork if you don't want to take my advice without reading it. They try to make you sign a paper stating that you let them sign electronically on your behalf and then overcharge you and sign your name.