Elsa La Reina Del Chicharron

Foods good except i didnt get anything i ordered

I've been here a total of 4 times. New to the area and excited to find local Dominican food! First couple times food was good, chicken a little bland/dry but rice and beans, great. They also have great natural lemonade. I enjoyed their Dominican breakfast as well. The last two times I've been there, HOWEVER, things have taken a turn. 3rd visit the rice was under cooked, crackling in my mouth as I ate it, this 4th time (tonight) I ordered chicken soup which is SPOILED. Smells foul,tastes sour, pink chicken and grease floating strangely on the top, too much separation. I could tell it had been reheated too many times. Its my last time ordering takeout from Elsa, or I might catch a stomach virus.

I ate here a couple of times when the place first opened, and the staff couldn't have been less interested in waiting on customers. Plus, food preparation stank. I recall a whole fish that I sent back and then had to fight for a refund. How they stay in business is a mystery.

The food is okay, but if you would like to order, i would suggest you to pick it up yourself. They have an old guy delivering who probably has no knowledge how to use GPS and our food arrived an hour and a half later,cold with side orders missing. My colleagues only have one hour lunch, and it took completely an hour for it to be deliver to us. Also not to mention, our order was place at 10 am that day.I had called and spoke to manager name Teddy to make a complaint of this matter who promise due to the circumstances of us receiving the food late, lunch would be on him. now i was just expecting a discount, not a free lunch especially because we spent $110.00. He is phony and make promises and don't keep it. Someone who has a business running should always take care of his customers first, without no customers, there's no business.! I'm gonna let this be known all over social media and beyond. I see this business not running for long because their ethnic is not there and has not knowledge to run a business like its suppose to. My experience with them is sickening and would never order from them ever again. That business left a bad taste in my mouth.

El mejor chicharon dominicano esta aqui....