Elite Nissan Of Bergenfield

The place is nice. Easy to get to. Right off the highway. The salesmen/women have the worst communication and customer service ever. After they sale you a vehicle they just forget about you. But the Manger MIKE IS WONDERFUL. He cleans up the mess. He needs a better crew. Overall I LOVE MY NEW CAR.

Worst Nissan dealership. I had a certificate from usaa military price guarantee. And they did not honor it. after spending 6 hours in the dealership I finally got into the car out of frustration. After re-reading the contract the day after they over charged me by 5,000 . I tried to return the car, but was not aloud to. I called usaa and had them removed from being a military friendly dealership...

Just like some other previous reviewers...I hated my visit to this dealership. I'm going to buy another brand of car other than nissan just because of THIS dealership - Elite Nissan of bergenfield.

Buyer Beware. If you have a TRUE CAR certificate, do NOT waste your time in going to Elite Nissan of Bergenfield. They will NEVER give you the TRUE CAR price. The real price is several thousand over the quoted price.

What you will get...is only attitude from the manager.

There are other better dealers out there just pick the other ones from True Car. Try Nissan Meadowlands on Route 17, they are wonderful guys.

DO NOT GO TO ELITE BERGENFIELD NISSAN, or suffer.

Very unprofessional. I'm still waiting for a payoff check for my 2010 grey Rav4. And they lied in front of my face
After you sign the contract they want nothing to do with you. So go to Ramsey Nissan where they take care of you. When my 3yr lease is up I'm done with Elite Nissan.

I wish I read the ratings before I went to this dealership.
Literally sat at this place for 2 hours and was at the end of making a deal till they increased the price in the end.

I contacted this store based on a truecar estimate which they verbally over the phone said they would honor. Original interaction with the manager, sales representative was great until it came down to deal time. The value of selling price increased by 1000 at the very end. Sales person came with a final price, We agreed based on truecar estimate. We were interested in 0% financing, nowhere during this was the additional $1000 mentioned. Sales rep offered the negotiated rate with 0% finance. The very end of the deal literally doing the math with the sales person, we were ready to sign. (Side note: Sales rep was rushing the entire time and kept asking for check, and wanted his down payment. We didn't meet with a the finance manager, he kept telling me it was simple math and he can show you how it's done) Until he meet with two of his managers who you literally heard screaming at him in their office because sales rep never mentioned the additional $1000. Which means the sales rep and I were on the same page. The managers were all on a different page. The manager showed up at our desk and said this is not the value and adds $1000 and says he can only sell us the car for the additional $1000 value. Mind you, the sales rep on the contract wrote the total selling price with tax, registeration fee with the original agreed cost. Manager kept saying the original value doesn't say 0% finance and then we showed him what the sales rep wrote on the side of the contract, "$$$$$ with 0% financing for 60 months" and he says he can't accept this deal. Manager was proven wrong but felt as if he had the right to call it off just cause he could.

I wouldn't recommend their business with all of my friends, family or even enemies. Only cause this place seemed disorganized, rude and unqualified to run a business where they don't stick to their word. If the price increase was mentioned before a contract was written up, I would have settled but literally they came to the very end where I had a down payment amount written for them said btw theres a slight increase in the price. Very unprofessional.