Elite Concepts

HATED IT IS AN UNDERSTATEMENT. BETTER BUSINESS BUREAU RATES YOU AS AN F. do not ever give your money to this company, unless you feel sorry for their terrible work ethic and want to donate to them so they can actually finish projects for people they stole money from and didn't produce anything for.

NO KITCHEN AND ALL LIES 8 MONTHS INTO A 5 Week job. TERRIBLE, UNPROFESSIONAL COMPANY. Poor communication, but why would they care? They haven't had to be without a kitchen and eating out of a microwave for 8 months.

DON'T EVER USE THIS COMPANY - they fall through on every angle of the job. Next step will be to get lawyers involved. Such a shame, you should be on To Catch a Contractor, or if it gets to that point, maybe you will be.

You should feel guilty and terrible for the lies and broken promises made to my family for the kitchen we did not have for Thanksgiving or Christmas.

The cabinets that you said were made and shipping, oh wait, they weren't ever made and you lied about that. How about a conference call to sort things out - oh wait, you have been avoiding for 2 weeks because you are a liar.

Update. Happy mothers day mom, now 2 consecutive mothers days without a kitchen! Way to ruin holidays and family get together elite concepts!

Elite Concepts is a one man, cabinet/design shop that fabricates lies, falsehoods, missed deadlines and doesn’t stand behind the cabinets he managed to finally deliver incomplete, having never seen nor inspected…….after eight months of holding a huge deposit on a $65,000 job. The owner, Joe Edwards, a personable and design savvy guy, will work with you until you give him your deposit and sign his onerous, one-sided contract. After that you are on your own. The support staff in his shop is told to never give any information out to a client, that only he can respond……..which he does selectively and on his own timeframe. Sounds crazy, but this is the unprofessional, exasperating, never ending saga we were part of almost 10 months. We just gave up, exhausted, having lost a substantial amount of money, and only receiving part of our contracted order. Do NOT delude yourself into thinking this just wouldn’t happen to you. We know this to be true from personal experience, but also from a former employee we met after our ordeal, who left precisely due to these unscrupulous practices. We learned too late, but are offering this information to anyone who will listen, so they can avoid our mistakes and not have to suffer the significant losses and stress we had to endure. No amount of spin control from Elite Concepts should dissuade you from taking what we are saying as factual and true.

After meeting with several contractors, we believed Joe envisioned our goals and we put our trust in all his efforts. Joe and his staff gutted out our entire Master bath, and adjacent hall bath, and single walk in closet. These spaces evolved into a beautiful spa like Master bath, two Master walk-in closets, reusing material from our previous single walk-in to help reduce cost, and a beautiful modern hall bath. Joe's creativity went above and beyond our expectations. In addition, we asked him to redo a third bath for our home office, and it was transformed into a beautiful, modern full bath.

Thank you Joe, Chenoa and staff for all your efforts and patience during our project. We appreciate all your input and guidance. We highly recommend you for your creativity, workmanship, efficiency and prompt attention to all facets of the project!

Joanne Romano

Caveat emptor!! There are so many reputable kitchen designers out there, but Elite is not one of them. Their owner, Joe, lied to my wife and I several times saying that he was using a quality countertop fabricator, but when the countertops were delivered they had a large notch in one of the sections. Joe refuses to make this right.