Eleven80 Leasing Office

Very informative people, loved talking to the front desk people

This one experience of mine defines the way the management here functions. I lived in 1180 for more than 15 months (From Oct-13 till Mar-15). I was living in 1BHK apartment with lease until May 2015. But to due to some job related commitments I had to relocate to the west coast in Mar-15. Now my company was ready to pay me all the rent closure penalties for the apartment provided I submit proper documentation and receipts (Lease agreement section for early closure policies, move out receipts ). Now as per 1180 Management “you are responsible for the rent until your lease ends”. Now since I was doing an early closure this meant I owed them 2 months of rent (April and May) and I should be good to go. In return I just needed the section of Lease which clearly states the early closure of lease policies and a letter that I vacated the place on Mar 31st.
I did my part upfront, I gave them the 2 month rent. In return what I got was a ledger of all my rent logs as a closing documentation which was not I asked for. Then I tried to go through the Lease agreement myself to figure out if I could pin point the section which says “you are responsible for the rent until your lease ends” or something of that sort. But I could not locate a single policy which says so (Probably because I am not an expert in reading legal jargons and that’s precisely why I needed their help). It could be there in some fine print. But the lady who heads the management did not help me in spite of repeated follow-ups and countless emails for over a month. They just plane ignored me. Which even makes me think were they bluffing about the closure policy.

Now I lost the window to submit my claims at my work place. This whole ordeal cost me 4000$ of easy money.
I honestly wouldn't recommend anybody to this place looking at the apathy of the management to residents who try to move out of this place. There are few good qualities about this place like its proximity to the Penn station and the building staff is really helpful. But when someone has to beg to get basic information regarding lease policies at a place and not get correct exit documentation, it just boils down to a new level of un-professionalism by the management.