Elegante Car Service

I'm calling Elegante Car Service since 12:00 pm it's 3:37 pm and no one has picked up the phone!
Shame on you this is an elderly patinet I work for HHC in transportation and I have
never gone thru this. Every time I call your phone is constanly busy or we're on hold for the
longest time!!!!!!!!

Although, I am given this service 1 star, I must stress that the drivers there are extremely friendly and helpful. They assist whenever is needed and provide pleasant rides to destinations. They're "people" people and that's important to a service company.
The workers at the office is the actual issue. I have a specific schedule. My appointments are weekly and at a set time with no room to be moved due to the high volume of the facility. I've made prior countless arrangements with this car service and each time this has been issue. Since starting with this company, I have not been picked up on time and have missed many of my appointments. When I call I get the usual "20 minutes away" song and dance from the call operators. I can never get a straight answer and when I try to request to speak to a supervisor my call is, all of sudden, dropped.
These appointments are to better my health, but this company has stifled it. Again, the drivers are great, but the way this business is ran has tainted my perception of them. I do not recommend them. You have a better chance getting to your appointments on time by walking. You may be late, but at least you're not in the dark with someone on the phone telling you your van is still 20 minutes away while you been waiting 3 hours (yes, this has happen to me).
Please Elegante, fix your system. You're dealing with people that need assistance to get better. And if not, then a bit of honesty would help rather than false etas of where the van is. One star only, because that's the lowest I can give.

This is a pretty nice place , I recommend

a well established provider of ground transportation service for the Tri-state area.