Eastpointe Cleaners

I have been going to Eastpointe for years. We use them frequently for dry cleaning, and they do a great job at this. Alterations & repairs less so but we use them very infrequently for those services. They are inexpensive, friendly and given that we are regulars, they know us by face and have our order ready before we even have a chance to say hello. Great service overall and we've been very happy.

Absolutely terrible service.
I brought many items there over the course of a year and then there was a problem with an order where they "lost" a dress of mine. It was a new and very expensive dress.
I asked them to look for it on a Monday and the man said he would call me with news. He never called and I had to go back again to ask.
When i went back they accepted zero accountability and offered no solution. I asked that they pay me the value of the dress or that my business with them was done.
They didn't say anything - starred at me blankly - and that was that.

I am no longer a customer - Service is everything to me and so is honestly.