Eastern National Academy

Pretty good! But they never answer the phone...

The instructors are the only good thing about this place. The office administrator in the morning gives this place 2 stars. Never dealt with a more rude person in my life. Even told me to tale my kids out if I dont like dealing with her. We dont need your money. Awful.

Terrible communicators- they don't answer their phone, they don't have people working the desk on the very busy Saturdays when we went, and they certainly don't use social media (email, website, etc) to inform us of anything. This was amplified last week- We had no idea that there was a year-end "Olympics" till we arrived for our daughter's usual Saturday 12:15 class. When we arrived, we knew something was up, but it took us 15 minutes to finally find someone to help us figure out what was going on. The person told us without apology that her 12:15 class that day was combined with the 11am class, so we missed everything. We received no emails, no notices, no nothing about this. They claimed that an announcement was made the previous week but if this was to my 6 year old, It means they have no idea that kids are not that reliable for passing on information!

They never answer phone calls. I don't understand why bother to stay in business if they don't like to answer their phone?

Fui dos veces para pedir algunas informaciones y nadie me atendió. la primera vez escribi mis datos en una hoja que habia en el desk que decia q ellos me devolverian la llamada y nunca llamaron, luego volvi y otra vez nadie atendia en el desk, y espere mucho tiempo a ver si salia alguien y pregunte a una estudiante y me dijjo q una tal Dana es la responsable y le pedi que la llamara y la Sra Dana me mando a decir q estaba ocupada y me cerraron la puerta. Pésimo servicio.