HORRIBLE HORRIBLE PLACE!!!!!!
This is my first time writing a review, I have never felt the need to express my bad experience anywhere. EASTERN DENTAL on the other hand, if i could give -5 STARS I would!! My family and I have been a patient for a few years now. About two months ago I needed to mark an apt. I called everyday!! I mean everyday!!! and never got anyone on the line. So I decided to switch dentist. But I needed to get copies of my X-rays, since my insurance wouldn't cover them since they had been done within the year. So I was back at it. Calling everyday Til finally lovely Jessica answered. She explained that the reason why no one answer was because they were short staffed. I explained how I needed my chart and x-rays. and understood she would need a couple of days to gather this up and give me call when it was ready. Two weeks passed, so I called, apparently my file was sitting at her desk and she wasn't sure if i still needed them. Well of course I did!! I never called back to say I didn't. She told me to call back wednesday 10-14-2015 to make sure everything was ready to be pick up. 10-14-2015 I called and Jessica mentioned everything was ready. I arrived at the office and had to wait 20 mins because there was a line out the door and only 2 people at the front desk. Well when it was my turn Jessica mentioned how she didn't have time to find my x rays. Couple mins later she said they were lost. I asked to speak to a manager her response "WE HAVE NO MANAGER" with a nasty attitude. I ask to speak to someone above her which seemed to be the finance dept. Once again explain my situation to this new person and I told her I needed my x-rays or a letter saying they were lost and they would be responsible for any charges.
10-20-2015 I made another visit to the office praying they had my x rays. Jessica refused to show me my x ray before I signed an agreement saying I had them. I told her i would once I confirmed all were there since she said they were lost last wednesday. and it went back and forth til i threaten them to call the police.
UNPROFESSIONAL isn't even the word!!