East Pacific Restaurant

FOOD WAS VERY CHINESE. ENJOYED MUCH.

Very disappointed with their customer service from this past Sunday.

This is my 3rd visit to East, and I enjoyed my other 2 times, but this past time really set me off. First the positives: the restaurant has a cozy setting and the food quality is usually good. But on Sunday I went with my parents and aunt, and it wasn't even overflowing- but we had to wait 30-40+ minutes for our food after it was initially ordered. When I asked my waiter he gave me an attitude and said, "Do you not see how busy it is?" The food came and my family's food was good (dad&aunt ordered garlic flounder, my mom the beef & broccoli) - be aware that it's pretty much around $15 per dinner dish no matter if it's a simple dish. My pad thai came out a little disappointing - drier and stickier than it usually should be - but still edible.

The main problem was that I had to leave a bit early, but I had a valid coupon that I left with my family whose native language is not English. When they tried to give the coupon without me there, the waiter said, "Coupon is no good, restaurant is too busy, no good on Sunday" (When the coupon clearly says "valid Sunday-Thurs excluding holidays", and it was not a holiday...). I'm really angry they took advantage of my family like that, and for a restaurant that charges that much I'm disappointed they did not take the coupon.

Edit: I went again with my family recently, and their customer service was superior to the last visit. The food was also enjoyable (Sesame Chicken). I think I need to reconsider my opinion of the restaurant.

although the menu has not been changed since i started eating there in 2003, I still go there twice a month. my kids' favorite restaurant. they satisfy every palate. good presentation and taste.. price is moderate. I'm sure this restaurant would rated better if it was somewhere outside the mall.
you will never get disappointed with the food.

This restaurant has such amazing food, it's a shame their service is so bad. They come by and take your order and you are lucky if you see them again before the check comes. They also will NOT do ANY substitutions for allergies or taste preference. I'm talking substituting broccoli for asparagus, or putting the sauce on the side...nothing complicated. I would like to say I won't order from here again, but due to the lack of good Thai food on Staten Island, I always get sucked back in...

Quite possibly the most expensive Thai/Asian/Japanese restaurant I've ever eaten at. 2 orders of Pad Thai, 1 Rainbow Chicken, and 2 sushi rolls (spicy salmon and spicy crab) came out to $60.00. Are they insane??? The food wasn't even that great to where I could at least feel that the 60 bucks was well worth it.