East Coast Nissan Service

I got a flat tire this morning and after putting on a spare, I decided to come to AutoEastern Nissan in Englewood Cliffs because it is a min drive from my job. The advisor who came to help me is a dark-skinned man named Andre Mitchell. He was very friendly and told me that they found a compatible tire for my car and that they would need to pick it up. I said "Great, so how much will it cost?" He looked confused at my question and said "How much will what cost?"

At this point, he should've stated all the costs upfront. My question was obvious and even if I worded it strangely to him, he should have been upfront with every little detail. But no, he decided to be vague and confuse my question with "how much picking up the tire will cost" (as he later said when i came back to complain). He said "Nothing. It's free." I said great.

As he held the door open for my exit, I wanted to make sure because it sounded too good to be true... "So, I can drive out of here without having to pay anything??" He said "Yes, with service labor, parts, and etc..." Again, did not hear a number or "dollars".

I come back with a bill of $270 waiting for me. I asked for a discount because that was ridiculous and he took $40 off. It was still ridiculous after he stated that it was free, twice. While arguing with him, he had the audacity to say that he clearly stated that the price was 240 from the get-go multiple times. I'm not an idiot. He was vague with me from the beginning and he LIED to me. This is the worst customer service I received from any dealership. It's not my job as a customer to do yours. BE UPFRONT. Needless to say, I will not be back here ever and I will advise everyone to stay away. They don't deserve a single penny for their poor manners.

the car is leased from this dealer, i came in for service on 8/29/2015 because my car's ac was making noise. first off the service writer told me that he will not be able to take care of it that day and i would have to make an appointment, i said ok, and that i could only come in on weekend only, he told me that it is not possible because they don't do this kind of work on weekends. this is a leased car under warranty, obviously this is not my fault that the a/c unit is making noise. i was willing to work with they guy, and told him that i need a car, and was willing to drop the car off if i got a loaner. long story short, the service writer asked me for my name to see if i was there before. he punched up my name and told me - oh yeah you gave me a bad review last time you were here. i told him - yes i did because you were rude and didn't take care of my car, after which he told me that i should go to a different dealer if i want my car service. this guy was not interested in fixing his last mistake and maybe get my bad experience and opinion of this dealership reversed and get me as a loyal customer of nissan. obviously, this guy could care less about me as a customer and my satisfaction. i didn't think that nissan as a company could care less about their customers. a really like the car, and was thinking about getting another one when my lease was up, but after this experience with the service department at East Coast Nissan in Englewood Cliffs, NJ i will not get another nissan ever again, neither for me, nor for anyone of my family members.