Do not use Dumbo Moving.
We had several issues with our move but for the sake of focusing on the main issue of damages to our property, let me get right down to the two incidents that I want you to know before considering hiring them.
1. During our move a large hole was punched through a wall at the top of our stairs. I immediately pointed it out the the movers and they shrugged it off and said to contact the claims department.
2. A large radiator was removed from our bedroom, at our request. The head mover said that his crew could handle it. I pointed out that the radiator could not touch the wood floors, and that we had it set on cardboard to avoid scratching the surface of our refinished floors. When I was out of the room, the crew took the radiator off of the cardboard and pushed it on the floor. This immediately causes a large scratch. I hear from the downstairs a loud “CHUNK” lift “CHUNK” lift and ran to the stairs. They had moved the radiator, but continually set it down heavily on our stairs without any protection causing little half moon 1/8” chunks all the way from our bedroom out to the curb. I pointed this out to the crew, visibly upset, and they told me to contact the claims department.
The claims department is one man. Anthony. We reached out to him where he immediately accused us of not filing the claim fast enough. I pointed out that I brought these issues up during the move and the next day when contacted. He would send out a repair man for the damages claim concerning the wood flooring and walls.
When the repair man arrived, he looked our floors and was shocked to see what the crew had done. He kept saying it was “very bad work” and apologized. He said he could only repair one small scratch, but would show photographs to the claims manager and we would get a phone call the next day to resolve the chunks in our floors. He also said he would return to repaint the wall that was damaged, and the remaining scratches. The repair man never showed up again. We were not contacted by Anthony, the claims manager.
I reached out to Anthony via email and had no response for three days. When I finally do get ahold of Anthony, he immediately informs me that according to his repair man all of the repairs were completed and has photographic proof, which he is of course showing him later that day. I start to tell my side of the story, where he then tells me how rude I have been for cutting him off. I am upset at this point, because I am sitting in my home looking at the un-repaired floors. I say to him, you need to hear my side of the story because there damages here they have not been addressed.
“No no,” Anthony tells me, “you need to hear what I was going to say because it will void your statement.”
Anthony, and many other people at the company will tell you how Dumbo Moving is a “Multi-million dollar” company. They will also tell you how it is too difficult for this “multi-million dollar company” to keep their customers informed.
I am told by Anthony how Dumbo Moving does over 300,000 moves a year, and has had only 30 claims in the last year. I ask, if there are so few claims why is it not a priority when a claim does come up? Why are we being treated as if we are not telling the truth?
My phone call with Anthony is getting heated, and he hangs up on me. I immediately take a video of the the one repaired area and record the remaining damages to our floor. I email it over to Anthony. He thanks me for my video, and says this will help him get to the bottom if the issue. He also tells me that my email is now “marked as priority” so it will come up immediately if I respond.
NOW I am a priority. Before I became a priority I was the customer who was not fast enough to point out issues, everything is my fault and I am the rude one. We will see if our home is repaired, and I will happily update this review if or when it is.
In the meantime, avoid this multi-million dollar company because they apparently don’t need or care about your move.
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