Dr. Lesa A. Kelly, MD

As a family of 4 we all see Dr Kelly for different reasons, and find her personally very nice to deal with, however, the administration surrounding her is the worst service we have ever encountered. My son started Accutane for skin problems around 6 weeks ago, and it is fairly rigorous process to get started with monthly blood work required. When it came time to get his very first prescription there was delay after delay, from spelling his name wrong to not giving us the correct number to provide to CVS to fulfill the prescription, resulting in a 10 day delay in even starting Accutane. Month 2 should have been seamless, however, my son experienced some side effects which may or may not have been related to Accutane but it was decided he should have a 1 week break from Accutance. Dr Kelly then went on vacation for a further week, resulting in a 2 week gap off Accutane. We were told Dr Kelly would provide his prescription on the day she returned from vacation ….. 2 days have now passed and we still have no prescription. I called Dr Kelly's office and was spoken to very rudely and told that she couldn't deal with me/us as she was with other patients, despite the fact that all 4 of us are patients. I even called last week whilst she was on vacation to check whether or not I should make an appointment for her to see my son again, and was told "no" appointment was necessary and she could just provide the prescription. I have absolutely no medical training, but can only assume that a 2+ week break from Accutane renders the one month he was on it useless and if he restarts the drug, it will most likely be like starting the whole course of treatment from scratch. Sadly, I think Dr Kelly is a lovely lady but the practice/administration surrounding her falls far short of decent standards and I would defiantly not recommend this practice.