Placed an order back in June with a promise of delivery in August. Four months later, nothing! After several emails complaining, they finally shipped, without door seals, no double door flush bolt hardware for installation of master bedroom doors, one door missing (without notifying me that they have decided to keep it in their warehouse to fix it because it arrived for them damaged!), one door damaged (this one made it to my house, but it is handing in there damaged while I wait for a replacement that will probably happen, if I am lucky, in JANUARY 2016!!!), no handles, pocket door with wrong frame (I have purchased 96"special order Arazzinni smart pro doors for my whole house, and it shipped with 80"frame!). BTW NEVER pay $150 for the "pre hanging service". It is non existent. They now claim their "pre hanging"is what they call "knocked down pre-hung" and this is done to avoid damage during transportation. They refused to credit me back for $1,200 paid for this service on all my doors, and NOT DELIVERED! Well, I believe Milano doors then have discovered another way of doing it! Magic or good service actually ?!?!Bottom line, don't buy from door and beyond if you have another choice, such as Milano or other modern door type vendor. Doors and beyond has a total lack of quality control and customer service!!
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