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Reviews to Dollar Rent a Car
Bad service, Sneaky. Can't trust them. Would definitely never come to this place again.
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Ive gone there a few times. I like the service. Very nice staff that ive met. They were all women and they are helpful as well. I would recommend this location. Its convenient for me since i work close by.
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I'm taking off 2 stars for the state of the car: I would have appreciated a (functioning) remote lock / unlock key fob, but worse was the interior of the car, in due neglect of cleaning. Crumbs and some sticky liquid residue all over the middle panels / cup holders. Interior windshield was streaky, causing glare of oncoming headlights in the evening. I guess partially my fault for not noticing / checking at pick -up (cars are in a parking garage, so not much light).
On the plus side, and in contrast to Avis at this location, there is an out-of-hours / key drop option that makes returns fast and easy (note: place the garage parking ticket on the dash board to avoid a $25 fee). Staff was friendly and there was essentially no queue at pick -up (Saturday am). You'll find the Dollar rental counter in the parking garage, not in the mall.
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The staff is great. Really nice and helpful. The old reviews are not accurate anymore!
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Clean cars, staff is helpful, and best part is key drop.
Policies are not that good after they started following Hertz policies and timings.
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