Diamond Rock Spring Water

Great water for great prices. I've been going here for a few years now. I bring back old 5-gallon containers and get new ones for only $4. It's a great deal and I can't find it cheaper elsewhere. Plus, the water tastes great.

The person who wrote the previous, called the company and apologized for the negative review. Ended up being the consumers fault and was extremely apologetic for the review. The customer replied saying "Diamond Rock is an upstanding local business that treats each customer with care and dignity, and is fair and has never had an issue with there service, my apologies..."

I have been a customer for 10 years. I visit Diamond Rock frequently to pick up my spring water and coffee. The quality of service and their products surpass all other vendors. I have also had deliveries of both water and coffee to my home. After reading the negative comment about Diamond Rock and its owners/staff, I strongly disagree. Yes, misunderstandings may occur, but Diamond Rock has always have the customers satisfaction and interests in mind.

They sold us a shoddily made bottle that leaked onto our hard wood floors causing thousands of dollars worth of damage. The owner told us to basically go F our selves and if we wanted any help covering the damages we would have to take him to court. DO NOT USE THESE GUYS AS THEY WILL RUIN YOUR HOUSE.

They sold us water for about 2 years and every time the delivery guy carried the water bottles in and put them in the same exact place. The last batch of bottles came and one of them had a tiny leak in it that went unnoticed until we went to change out the bottle. This leak, over the course of about 5 days, soaked through the pad under the bottle and warped our hard wood flooring.

When I called into speak with the owner he got very hostile and refused to even apologize, much less help us find a solution to the issue. He responded "we are not responsible for anything that happens to our bottles". That's like a car company selling you a car with our brake pads then saying "it's not our fault you crashed; you were driving". He continued by saying that they don't recommend placing the bottles anywhere but the garage or the basement to avoid issues like this. My grandmother is almost 90 and has a neighbor come and change the bottles for her so it's not like she moved them or anything. The employees of this company placed the bottles here and never once made a comment about finding a better place to put them so I find it highly irresponsible and very childish of them to make this their policy after something has gone wrong.

The owner finished by saying that they have been brought to court over issues like this many times before and have always won. This tells me that the owner would rather pay for lawyers and attorneys then pay to properly check and maintain the product he sells. What a scumbag and what a dishonest and horrible way to run a business. People like this are the cancer that is destroying humanity, civility, and the American way of life.

I have been a customer for over 20 yrs best tasting water at the best price .