I had a similar bad experience to the person above. Everything was fine in calling them up, setting up the appointment. they charged me $200 for 20 min work and 40 mins arguing over the fact that he realized that there was a leak in the faucet, the entire faucet needs to be replaced, and that they dont deal with those faucets, so i would be responsible to get a new faucet and call them up to install it.
I ended up finding the supplier for this faucet and it turns out only a small pipe needs to be replaced, not the entire faucet. Once i called them back to install it, they wanted to charge me another $200 for what is likely no more than 5 minutes to install it back in. What a rip-off...I said forget it and found someone else...
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