Dependable Auto Shippers

This company is the worst. They told me my car would arrive by a certain date, didn't contact me for two weeks, then e-mailed me to tell me they couldn't do the ship window they promised. Customer service was worthless when I could finally get thru to someone. One of the worst experiences I have ever had with a company.

My car was shipped from FL to NY in July. During its transport, thousands of dollars of damage occured to a pretty much brand new vehicle. Per DAS policy, I filed a claim through their channels. The claim was approved in a timely fashion and I was told to expect my reimbursement within 30 days. It has now been 6 months and I have not received my check. I continue to be told by the company that there is no change in status to my payment even though my claim has been approved and I was told I would be paid within 30 days. Beware of this shipper. Not only did they damage my vehicle they also do not pay their approved claims.

I would never us this company again. I gave them my car on Oct 3 and I didn't get my car back until Nov 6th after I was told the trip from California to NJ was going to be 10-14 days. I was given the wrong information constantly. Customer service was horrible. I was not able to track my vehicle because the online tracking service was not working. I was given false information constantly. I was told that my car was going to be in NJ to be picked up 3 times, but the day before or on the day of the car was still days away. At one point the car was in VA and I was told they are not sure when the car was going to be in NJ because the trucks engine blew and they had no ETA. In my mind you would send another truck to pick up the cars, but that didn't happen. When I asked to speak to a manager because I didn't want to pay the full $830 for horrible service they told me I had to pay for my vehicle first before I was able to speak to someone. Complete BS! I would recommend no one use this company. Definitely not dependable, such an oxymoron. I will never use or recommend them to anyone.

STAY AWAY FROM THIS COMPANY. I had my car shipped from Houston to Chicago in 2005 and when I had received my car, there were scratches on the hood and passenger side door, the rear driver side and another scratch after the c-pillar on the driver side. My handbrake became loose as well. Another thing I've noticed is that there were stains on both the backseat of the car which I can't seem to remove as well the roof of the car from the inside - color of stain is brown YUCK!! Also the leather seat in the back shows a deep depression which never seems to heal itself. Aldo noticed that some dirty hands made its way into both the glove compartment and the center console compartment. I had also shipped a truck from them and they put a big dent on the side of the door. When I called them about all this, they said there's nothing they can do since I didn't pay for insurance with them. CROOKS.

Rough.
While our experience with scheduling, getting quotes, and initial set-up and payment was great - 5 stars, but our car was delivered with damage. The customer service from post drop off has been about the worst I’ve ever encountered. DAS has a technicality to account for everything. Example: “Though you say your license plate was ripped off during transit, causing loss of plate, plate mount and various points of damage to the bumper, there is no proof that you had a plate on the car at the time of pick-up, so we must deny that part of the claim.” On top of it all, we’ve had periods of multiple weeks in which our emails and phone calls were not returned. I was told that talking to me on the phone for 20 minutes was “bending over backwards” for us. Isn’t talking to customers on the phone pretty much normal service for a customer service rep? Very frustrating. I don't mean to rant, but there's something for DAS to learn from this. Return calls, return emails—simple communication would have made this process much less aggravating. For consumers: protect yourself with photos of your car at time of pick up and time of drop off.