DCH Toyota/Scion City Service Facility

Today (11/15/14) I came for my 5,000 miles service. I live in Brooklyn, but I chose this Service Center (35 miles away) because of good reviews. And I am so glad I chose this one (700 Waverly Ave, Mamaroneck, NY 10543). I had a fantastic experience! I came on time and was waiting about 1 hour and 20 minutes while my car was done. They changed oil, updated special Toyota software, checked braking pads, tires, lights, all fluids level, etc. All the time I was waiting in a very nice waiting area with tea, coffee, launch, TV, internet lounge.
When I saw my car after the Service, my car was even washed outside. It was so nice! I appreciate that a lot!
For me this is the best Toyota Service Center in the World! Thank you very much! The staff is very professional and nice. I highly recommend them!

This is a very efficient service center. I had taken a 09 corolla for service and it was such a pleasant experience. Right from booking the appointment to picking up the car after the service, everything was very good. unlike my previous experiences of dealing with the other Toyota dealers for various recalls.

Wanted a few things checked ( first visit to a dealer regarding service for this five year old 48kmiles car, previously just did the regular oil change at a gas station near my place and may be once a year car wash ) and the service consultant( zoleymi Ramirez) took care of everything that I mentioned. She also checked with someone else( probably her supervisor) when she needed additional info to answer my particular question. They did not try to add on anything that wasn't needed. I had done my homework and had an idea of what I wanted done and the service went exactly like that.

Also I wanted to do a detail on the car as it had scratches in a few places and was starting to show its age.They did a fantastic job. cannot see the scratches unless I look really close.

the car now looks and drives almost like new and does not show any signs of the past five years of neglect. So overall a very good experience and I strongly recommend this service center. oh and the drop off and pick up was there too. great customer service. keep up the good job guys.

Visited DCH Toyota today for the power window recall for my 08 Camry. I also had my oil change and state inspection due and decided to get those done as welll. Scheduling the appointment was quick and easy and I was surprised that they had a no-cost loaner vehicle available, unfortunately I was told that the loaners were not available for my appointment and that I would have to arrange for my own ride.

Needless to say I was weary about my visit to a new service center especially since my inspection was due. Service centers usually try to rack me up with a higher bill by finding many things wrong with the car when I try to get an inspection. In fact my previous appointment at a different service center told me that my tires would need replacing to pass the NY state inspection for sure. So I was expecting something similar here and cushioned in a budget appropriately.

I was greeted by the staff at the service garage and quickly proceeded to the front desk. I was then told to goto a gentleman (I believe his name was Matthew) who was feeling a bit under the weather but accomodated me appropritately. He proceeded to ask me how I plan to get home and offered me a ride home if I needed it, I was pleasantly suprised by the offer as I was not told this was available when calling in to make my appointment. I declined saying I had someone almost at the shop to pick me up and he then asked me whether I would like a loaner and he ended up finding me a Scion to drive home.

Now, later in the day I received a phone call saying that my car was all ready to be picked up and passed inspection... wait, where was the obligatory upsell?!? She then said that the mechanics recommended a tire rotation, AC Filter change, and an engine belt change but I was under no obligation to do so. This was a suprise to me and I greatly appreciated the fact that this wasn't being pushed on me for the inspection to pass so I proceeded to get all three done and picked my car up afterwards. I was then given a free car wash.

Ladies and Gentlemen, this is how service centers should be run. No gimicky tricks to get more money from your customers, treating your customers with respect, and making sure they are 100% satisfied.

My only minor gripe is that the person who I called to schedule an appointment should have told me that a free ride was available given my addresses proximity to the service center.I had to forcefully wake up a cranky friend early in the morning and turn him back as he approached.

DCH Toyota Service center just earned itself a lifelong customer and when its time to by my next Toyota - DCH will be my first stop!

Thanks again DCH!

Just came back from a service at DCH Toyota in Mamaroneck. I was greeted by one of the service writers who took care of my service requirements promptly. I would recommend this Toyota dealership to family and friends.

Thank you.

New State Of The Art Service Facility is now open!!!!!!!!!